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Technical Support Engineer

4 months ago

Belfast, United Kingdom ScaleX™ Talent Solutions Full time

We are proud to be partnering with Lava Group , based in Belfast, who are looking to recruit an experienced Technical Support Engineer. Check out their WHY and more about this exciting opportunity.


Our Purpose: At our core, we are dedicated to putting people at the forefront of technology. Our vision is bold: to transform the lives of 100 million individuals by 2031. We aim to achieve this by spearheading a global shift in the quality of life, health, and wellbeing, leveraging specialist systems and innovative technology in the criminal justice, health, and IoT markets.


The Role: As a pivotal member of our Operations Team, you will play a crucial role in installing, configuring, testing, maintaining, and supporting Lava Group systems at customer sites. Your dedication to customer service will shine through as you provide top-notch on-site and remote technical support, ensuring that customer issues are resolved promptly and satisfactorily. Your proactive mindset will drive you to implement contingency procedures, constantly striving to improve service quality. Additionally, you will have the opportunity to contribute to the ongoing development of our products by providing valuable feedback and ideas for improvement.


The Individual: We are seeking a multi-talented individual with a diverse range of interests and experiences. You should possess a blend of engineering and IT skills, ideally holding a BTEC/HNC in Electronic and Electrical Engineering with a keen interest in IT. With at least 1+ years of experience in a technical support/installation role, preferably within electronics or Fire & Security service industries, you should be adept at using PC-based support tools. Your logical, methodical thinking coupled with creative problem-solving abilities will set you apart, along with your proven ability to thrive in the face of challenges.


The Reward: Joining our team comes with a host of rewards, including a competitive salary, generous holiday allowance, pension scheme, and health cash plan. We are committed to your growth and wellbeing through our Evolve Development Programme, which allocates dedicated time each week for personal development and physical/mental wellbeing activities. Training and development opportunities tailored to your role will be provided to ensure you thrive and succeed in your career with us.


If you are excited about technology, passionate about customer service, and ready to make a meaningful impact on the world, we want to hear from you Apply now and be part of our journey to empower individuals through technology and innovation.