Engineering Manager, API Platform

4 weeks ago

London England, United Kingdom Trustpilot Full time

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?

We are seeking Engineering Managers who have experience building great products and applications at scale, using the right technologies while focusing on delivering value for our users. We are looking for someone with at least a few years of experience developing software engineers and who knows how to grow them and make teams successful.

Trustpilot's API Platform Team will play a crucial role in enabling our customers, partners and internal teams to unlock the value of our APIs and drive new revenue streams. The roadmap includes monetising & sharing our datasets and enabling syndication of reviews. Trustpilot API's are used in several different ways:

  • By customers - for example to display Trustpilot Widgets on their website and extract data for analysis in-house
  • By Integrations with other SaaS tools (such as Shopify) - some built internally and others by external partners

At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to bring your A-game every day. Everyone’s opinion matters and you can help come up with the next big idea that will bring Trustpilot forward. Join our team and shape the way we work. Are you up for the challenge?

 

What you’ll be doing:

  • Own the delivery of major initiatives and balance delivery with sustainable engineering practices
  • Define and prioritize deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
  • Manage and mitigate high-risk elements of initiatives, effectively communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
  • Ensure teams have the appropriately high technical competence and aim for quality
  • Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
  • Collaborate with the engineering leadership to engage, develop and retain talent
  • Set up team members for success by creating growth opportunities, and addressing gaps in skills by mentoring and professional development coaching
  • Build a positive and high-performing work environment based on transparency, accountability, and trust

 

Who you are:

  • Several years of Engineering Management experience on top of a solid technical background
  • Experience with cloud services, such as AWS, or Google Cloud
  • Strong API knowledge & experience
  • Comprehensive knowledge of Agile Methodology
  • Experience with high volume, scalable systems
  • Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
  • Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
  • A desire to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
  • You enjoy cloud and SaaS platforms and enjoy leveraging the services it provides

Some relevant technologies and services we use:

  • Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
  • Languages: Typescript, Node.js, C#
  • Frontend: React, Next.js, CSS Modules, SASS, Styled Components
  • Database: DynamoDB, PostgreSQL, MongoDB, BigQuery

Find more on:

 

What's in it for you:

  • A range of flexible working options to dedicate time to what matters to you
  • Competitive compensation package + bonus
  • 28 days holiday plus two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
  • Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
  • Pension and life insurance
  • Health cash plan, online GP, 24/7, Employee Assistance Plan
  • Full access to Headspace, a popular mindfulness app to promote positive mental health
  • Paid parental leave
  • Season ticket loan and a cycle to work scheme
  • Central office location complete with table tennis, a gaming corner, coffee bars and all the snacks and refreshments you can ask for
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts and more.
  • Independent financial advice and free standard professional mortgage broker advice

Still not sure?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you

#LI-LP1

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. 

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other.  We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. 

Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. 

A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go. 

Join us at the heart of trust.

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences  are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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