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Receptionist

3 months ago

Redhill, United Kingdom Invictus Group Full time
The successful candidate will be primarily responsible for the delivery of the Customer Service experience, ensuring exceptional customer interaction, leaving guests and callers with a positive, professional and lasting impression.
Role Summary:
* Provide an exceptional Customer Service experience to site residents and their guests, acting as a single point of contact for all enquiries they may have.
* Ensure guests are greeted & welcomed courteously and their needs are anticipated at all times.
* Efficient guest registration and host notification with the ability to remember guest names and faces.
* Issue passes in accordance with the laid down procedures and explain the HSE and evacuation procedures to each guest and non-resident visitors.
* Ensure the reception desk is kept immaculate and tidy at all times.
* Ensure that all absences from the reception desk are managed so that the desk is never left unattended during operational hours.
* Completion of the daily activity spreadsheets and shift checklists to promote the running of an efficient reception service.
* Book taxis and cars for staff and visitors as required from the approved site suppliers.
* Administer the bookings for meeting rooms and inductions.
* To be competent and confident in the use of a range of relevant IT systems.
* To proactively assist guests with luggage on their arrival at the building, providing receipt tags for all items stored.
* To undertake general team administration duties for the Facilities Management operation as directed.
* To take ownership for the visual standards of the entire reception area and all related areas that impact on the Customer Experience.
* Able to provide, general information on the local area, directions, traffic & travel updates, information on flights and travel timetables.
* Contribution to and use of the Customer Service team noticeboard at all times.
Experience Required:
* Experience in operating a resource or a hotel reservation system
* Strong experience of operating within a Customer Service environment
* Computer literate
* Strong customer services skills and experience
* Present a self- image of confidence and authority
* Service orientated attitude
* Ability to easily memorise names and recognise individuals’ particulars.
* Ability to provide services to the highest specification within a Corporate Head Office Building
* Strong team player
* Excellent time management and organisational skills
* Excellent computer skills and the ability to learn new software and systems