Investment Operations Administrator

Role: Investment Operations Administrator Salary Range: £24,000 - £27,000 Location: Liverpool (on site) Role Type: Permanent Background: WEALTH at work is a leading financial wellbeing, retirement and workplace savings specialist - helping employees to improve their financial future. This is achieved by providing support in the workplace on a range of financial matters from financial wellbeing issues such as debt and money management through to pensions and preparing for retirement. We also specialise in delivering projects to support employees through pension changes including new scheme introduction, fund changes or defined benefit scheme closures, as well as redundancy, share scheme launch and maturity and so much more. Established in 2005, we provide financial education and one to one guidance on a bespoke basis which can be delivered globally. As part of the Wealth at Work group, we deliver these services for hundreds of organisations, reaching millions of the workforce. Employee engagement is driven by designing campaigns to create awareness of upcoming programmes and then digital nudge technology is used to encourage participation to maximise take-up. Knowledge can also be supported through the creation of informative and stimulating content from our digital communication specialists who produce webcasts, animations, interactive calculators and tools, as well as the implementation of portals and websites including Money&Me to support any programme. Purpose of the Role: This role is responsible for all aspects of investment administration. This includes processing new business, ISA transfers, servicing requests, fee calculations and withdrawals. This role is also responsible for ensuring a timely, pro-active and high-quality service is provided to clients at all times. Key Responsibilities: To ensure the full investment administration lifecycle is delivered in accordance with our terms & conditions, internal procedures and within the relevant regulatory framework. Accurately process new business, monitoring progress through to completion, monitoring receipt of funds and initial fees. Banking and allocation of client money, ensuring FCA regulatory requirements are met. Liaising with ceding ISA scheme providers to request ISA transfer monies, ensuring all relevant information is obtained. Accurately process investment/disinvestment instructions relating to new business, additional investments, reallocations and withdrawals. Undertake all aspects of general investment and ISA administration. Complete fee and other complex calculations. Provide a timely, pro-active and high quality service to clients at all times. Assist with investigation of complex cases. Assist with collating information for regulatory reporting. Handle both written and telephone enquiries from clients, advisers and 3rd party service providers. Identify and report risks and breaches. Report complaints. Liaise closely with other teams within Wealth at work and with 3rd party service providers. General administrative duties e.g. photocopying, scanning, filing. Any other operational duties as required. Being passionate and demonstrate behaviours in line with the Company’s ethos, vision and key principles. Essential Criteria: As a self-starter who can demonstrate good use of initiative, you will be someone who is flexible and adaptable with excellent communication skills coupled with accuracy and a high attention to detail in all aspects of service delivery. Experience of relevant investment administration. Good understanding of investment processes and discretionary investment management, including a knowledge of ISAs. Knowledge of the regulatory requirements relating to investments. Excellent communication skills both written and verbal. Proficient in Microsoft packages – Excel, Word, and Outlook. Good time management skills with the ability to prioritise workloads and deal with urgent issues that arise. Team orientated with a flexible approach to work. CISI Investment Operations Certificate or equivalent (desirable). If this role sounds like you, please submit an application and if successful in the sift, one of our recruitment consultants will be in touch to arrange a call.