Guest Experience Manager
4 days ago
Guest Experience Manager - United Kingdom, East Midlands Our Mission 'To create the finest retail experiences.'Our Purpose 'Making the extraordinary possible'McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.What you'll be doing... As Guest Experience Manager at East Midlands Designer Outlet, you'll be the driving force behind creating memorable moments for every guest. You'll lead the guest services team, champion service excellence across the centre, and continuously elevate the experience from arrival to departure. From shaping strategy and managing day-to-day operations to training teams and analysing performance, you'll ensure every interaction reflects our commitment to hospitality, innovation, and care. You'll also play a key role in identifying new revenue opportunities and enhancing commercial services, all while fostering a culture of warmth, professionalism, and continuous improvement.Why McArthurGlen? Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.Volunteering Days: Benefit from 2 paid volunteering days per year.Exclusive Discounts: Access special discounts at our Designer Outlets.International Exposure: Work with colleagues across eight countries within a global organization.Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.To be successful you'll bring... Passionate about delivering excellent guest service Able to put guests at the heart of everything we do Able to show a proven track record of running successful guest focused operations that nurture and grow the business and level of guest satisfaction Considerable experience of managing a guest focused team in a luxury hotel, events space or other guest facing environment Able to communicate effectively at all levels Language skills an advantage Able to produce reports and forecast activity Experienced Manager in hospitality sector: hotels, airlines or similar in a fast-paced role and organisation What to expect... • We commit to replying to all applications, feel free to get in touch if you'd like an update• You will have a main point of contact within our Talent team• We're a collaborative business: it's important for you to meet as many people as you can during the recruitment process.We're also aware that your time is precious, so aim to keep to a two-stage process wherever we canBe part of something extraordinary... At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.Even if you are not sure you fit all the requirements for a particular role, we'd still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.Our Success Framework
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Guest Experience Manager
3 days ago
East Midlands, United Kingdom McArthurGlen Designer Outlets Full timeGuest Experience Manager - United Kingdom, East MidlandsOur Mission'To create the finest retail experiences.'Our Purpose'Making the extraordinary possible'McArthurGlen Group, Europe's leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.What you'll be doing...As Guest...
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Guest Experience Host — No Experience Needed
7 days ago
East Midlands, United Kingdom Slug & Lettuce - Stonegate Group Full timeA leading hospitality chain is looking for enthusiastic individuals to join their Waiting Team in East Midlands. No experience is necessary as full training will be provided. Candidates should be able to engage guests, prepare food and drinks, and contribute to a clean, safe restaurant environment. The role offers flexible working hours and several perks...
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Ticketing & Guest Experience Specialist
3 days ago
East Midlands, United Kingdom Legends Global (Europe) Full timeA leading entertainment company in the UK seeks a Ticket Sales & Guest Experience Executive. This full-time role involves managing ticketing operations and providing excellent customer service at events. The ideal candidate will have experience in live entertainment or hospitality, possess strong leadership skills, and be comfortable working flexible hours....
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Ticket Sales
2 days ago
East Midlands, United Kingdom Legends Global (Europe) Full timeTicket Sales & Guest Experience Executive Join to apply for the Ticket Sales & Guest Experience Executive role at Legends Global (Europe) 3 days ago – be among the first 25 applicants Overview Legends Global delivers world‑class solutions in sport, entertainment, and live events across Partnerships, Hospitality, Merchandise and Attractions. We partner...
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Restaurant GM — Lead, Performance
5 days ago
East Midlands, United Kingdom Area 7 - Callee Sudat Full timeA leading fast-food chain in East Midlands is seeking a Restaurant General Manager to lead operational management while ensuring exceptional guest experiences. The ideal candidate will oversee performance metrics, build a motivated team, and manage restaurant efficiency. This role offers a dynamic work environment with opportunities for career growth, a...
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Restaurant GM — Lead, Performance
4 days ago
East Midlands, United Kingdom Gastronomy Locations Full timeA prominent quick-service restaurant chain in the UK seeks a Restaurant General Manager to lead the team and drive performance at their East Midlands location. The ideal candidate will have experience in restaurant management, strong leadership abilities, and the skills to create an exceptional guest experience. This role offers competitive pay, bonuses, and...
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Live Events Ticketing
14 hours ago
East Midlands, United Kingdom Legends Global (Europe) Full timeA leading global entertainment firm in the East Midlands is seeking a proactive and organized Ticket Sales & Guest Experience Executive. This role requires overseeing ticketing operations, leading customer communications, and ensuring memorable experiences for visitors at events. Ideal candidates should possess prior experience in ticketing or hospitality,...
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Guest Experience Executive
2 weeks ago
East London, United Kingdom HotelconHospitality Full timeThe Guest Experience Executive is the primary representative responsible for creating positive memories for our guests. They assume responsibility for the property whilst on duty and own every guest interaction. They obsess over the guest and take every opportunity to proactively deliver ‘Home Away from Home’ experiences. Our Guest Experience Executives...
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Ticket Sales
13 hours ago
East Midlands, United Kingdom Legends Global (Europe) Full timeWe are Legends Global! Legends Global delivers world‑class solutions in sport, entertainment, and live events, combining international expertise with a 360‑degree, data‑driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion,...
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Ticket Sales
22 hours ago
East Midlands, United Kingdom Legends Global Full timeWe are Legends Global! Legends Global delivers world-class solutions in sport, entertainment, and live events, combining international expertise with a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise, and Attractions. We partner with leading clients to create memorable experiences worldwide. Committed to inclusion, diversity,...
