AI Solutions Specialist

AI Solutions Specialist The AI Solutions Specialist is a key technical leader within the Pre-sales function, driving the design and delivery of enterprise-scale AI and CX solutions. You will act as a trusted advisor to clients, leading discovery workshops, validating architectures, and translating AI capability into measurable business outcomes. This role combines deep technical expertise with strong commercial acumen and executive-level presentation skills, making you central to the company’s success in competitive sales cycles. Key Responsibilities Lead discovery sessions with enterprise clients to uncover opportunities and map AI to business needs. Design and validate end-to-end AI and automation architectures, ensuring scalability, resilience, and security. Own technical & operational service responses for proposals, RFPs, and pitches, ensuring clarity and credibility. Deliver engaging demonstrations and presentations that showcase ROI and competitive advantage. Act as an AI authority during sales cycles, influencing deal strategy and client positioning. Partner with Solution Engineers on proofs-of-concept and demos under time-sensitive conditions. Provide customer and market insights to inform the company’s product and proposition roadmap. Mentor junior and associate colleagues, building capability across the Presales team. Skills, Knowledge and Expertise Expert-level knowledge of Conversational AI, Generative AI, Agentic AI, and automation frameworks. Deep understanding of CCaaS/contact centre operations and digital CX transformation. Awareness of security, compliance, and integration considerations in enterprise deployments. Commercial and financial awareness, including ROI modelling and TCO analysis. Strong understanding of the competitive landscape in AI/CX. Proven ability to translate complex architectures and organisational challenges into clear, measurable business outcomes. Confidence engaging with senior stakeholders, including C-level executives. Strong influencing and negotiation skills within competitive sales cycles. Ability to balance technical depth with commercial positioning. Leadership skills to guide junior team members, drive AI enablement through their immediate Specialist team, and collaborate across functions. Resilience and adaptability in fast-moving, high-pressure environments. Technologies AI/Automation: Conversational AI platforms, Generative AI models (LLMs), Agentic AI frameworks, RPA tools. CCaaS: Genesys, Avaya, NICE, Five9, Amazon Connect. Cloud platforms: AWS, Azure, Google Cloud. Integration: APIs, microservices, middleware. Data: Advanced analytics, reporting, and modelling tools. Qualifications Significant experience in Presales, Solutions Consulting, or Technical Architecture. Proven track record in delivering AI-enabled CX transformation projects. Bachelor’s or Master’s degree in Computer Science, AI, Engineering, or related discipline (preferred). Preferred / Advantageous Certifications Advanced cloud certifications (AWS Solutions Architect, Azure AI Engineer Associate, GCP AI/ML Engineer). Vendor-specific CX/CCaaS certifications (Genesys Cloud, Amazon Connect). Specialist AI/ML certifications (TensorFlow, Hugging Face, OpenAI, or equivalent). Benefits This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in a growing company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year (including three company days) LinkedIn Learning Plus many more (Benefits are dependent on your base location.) Think you’re a fit? Apply now or reach out directly at