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Counter Manager
4 months ago
As a Counter Manager, you will actively drive and increase your business, encouraging all beauty consultants to achieve their sales targets. By leading and coaching your team, you will ensure that all clients receive a personalised luxury service.nAn overview of your responsibilities:
GeneralnPrepare the team’s work schedules.nEnsure the follow up of cash registers and traffic statistics.nManage NSV budgets, order within time limits, and complete administrative tasks.nDevelop clientele, recruit and retain customers, and create events to promote the brand.nBuild relationships with businesses in the area to increase brand awareness.nSubmit monthly reports to the head office.nSalesnLead and coach the team to achieve or exceed sales targets.nProactively sell products and provide excellent customer service.nLink-sell across product categories to increase sales.nPrepare and organise monthly activities with approval.nBook treatment room appointments and prepare the rooms.nComplete all administrative tasks accurately and timely.nManagementnProactively manage team members, identify coaching opportunities, and support with training.nManage stock levels in partnership with the Line Manager.nGrow business through events, appointments, and return bookings.nServicenBe knowledgeable about all products and recommend them to clients.nDemonstrate products through consultations, makeovers, and hair product application.nRecruit new customers and develop relationships with them to gain loyalty.nCapture all customers on the database following GDPR guidelines.nEducate clients on the products and the brand.
Our ideal candidate is a management-savvy sales professional with a background in luxury beauty. You are tenacious, always striving to provide exceptional customer service. As a results-driven individual, you take advantage of events and counter-promotions to consistently grow the business.
With excellent communication skills, you are confident when approaching clients and are able to generate sales with your strong product, makeup, and skincare knowledge. Finally, you’ll present yourself impeccably, reflecting the values that the brand embodies.
