Delivery Manager

3 weeks ago

Winnersh, United Kingdom Infoplus Technologies UK Limited Full time

Delivery Manager /Scrum Master –

British /ILR

Permanent role

Winnersh (fully onsite/hybrid)



Service Delivery Operations:

o Manage all service delivery operations by the defined scope of work.

o Plan and execute shifts to accommodate spikes and troughs in service volumes.

Technical Leadership:

o Provide technical leadership and oversee the creation and management of infrastructure plans and

standards.

Continuous Improvement:

o Facilitate systematic continuous improvement initiatives to enhance the availability, performance, and

reliability of systems.

o Escalate any new service requests outside the standard catalogue to the Airbnb Infrastructure Manager.

Communication and Reporting:

o Communicate progress and any delays efficiently and accurately to the Global IT Manager.

o Produce Operations Metrics Review and generate reports for weekly, monthly, and quarterly meetings.

Team Management:

o Facilitate NOC and SaaS admin teams on-boarding on customer IT Enterprise.

o Ensure adherence to the Governance and Escalation Matrix by both NOC and SaaS admin teams.

o Identify and address training requirements for both teams and facilitate corresponding training programs.

Incident and Problem Management:

o Guide the team leads in conducting bridge calls during critical incidents.

o Develop and enhance Incident Probing and Communication skills within the teams.

o Guide the teams in performing Functional Incident Manager and Problem Manager roles to drive incidents towards resolution and determine root causes.

Change Management:

o Guide the teams in performing the Functional Change Manager role.

o Validate attributes in the Change record and drive for authorization.

What are we looking for?

● Bachelor’s degree in a relevant f

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