Service Delivery

2 months ago

Grove, United Kingdom Williams Racing Full time

The company:

 

Williams’ core competencies are the design and development of racing cars to compete in the Formula One World Championship. As one of the world's leading Formula One teams, the company has secured 16 FIA Formula One World Championship titles since its foundation in 1977 and is now moving into an exciting era under new ownership defined by relentless innovation and living sustainable performance in every dimension.

Job Title: Service Delivery Industrial Placement Reports To: Service Delivery Manager Department: IT/DPT About the Department: As the IT Service Delivery team at Williams Racing, we are responsible for ensuring that all IT services are delivered effectively, reliably, and securely across the organization. Our department plays a critical role in supporting the technological infrastructure that underpins every aspect of the team's operations, from race strategy and vehicle design to on-track performance. Role Overview: As a Service Delivery Industrial Placement, you will be at the heart of our IT team, where you’ll be responsible for ensuring that all IT services are delivered effectively, reliably, and securely across the organisation. This role is a fantastic opportunity to kickstart a career in IT, providing a solid foundation in service management while allowing you to contribute meaningfully to the success of the organisation. The combination of hands-on experience, skill development, and the dynamic nature of the work—especially within the exhilarating world of Formula 1—makes it a truly exciting and unique starting point. Your Responsibilities: As a Service Delivery Industrial Placement at Williams, you will: • Maintain and monitor the IT systems that enable smooth day-to-day operations, ensuring that every department, from engineering to marketing, has the tools they need to function efficiently. • Provide and maintain the essential IT infrastructure, including servers, networks, and communication systems, both at Grove and racetracks around the world. • Responding to and managing IT incidents, ensuring they are resolved quickly to minimise impact on business operations. This includes coordinating with the relevant teams to troubleshoot and fix issues. • Overseeing the implementation of changes to IT services, ensuring that changes are well-planned, communicated, and executed with minimal disruption. • Preparing and presenting service delivery reports to management, highlighting key metrics such as uptime, response times, and user satisfaction. • Gathering feedback from users on IT services and identifying areas for improvement. Preferred Candidate Profile: The ideal candidate will possess the following: • Pursuing a career in IT support or management. • Strong communication abilities. • Proactive problem-solving skills. • Currently pursuing a degree in IT or a related field. • Excellent verbal and written communication skills to interact effectively with non-technical stakeholders, explaining technical issues in a clear and understandable way. • A strong focus on understanding and meeting the needs of internal and external customers, ensuring high levels of service satisfaction. • Skilled in generating and analysing service performance reports, providing insights and recommendations for service improvement. • A solid understanding of IT systems, networks, and software, including how they interact and support business operations.

What can Williams offer?

 

The Williams Group is based in multi acre complex located in Grove, Oxfordshire. The Williams Group offers a competitive holiday package, staff events/open days, a subsidised restaurant on site and various car schemes. We have an on-site gym (open 24 hours a day) as well as various fitness classes including outdoors bootcamps, pilates and yoga free for all staff and contractors to use. Aside from these benefits we can offer free onsite parking and large open green spaces to unwind during breaks. We are a based just 30 mins from Oxford City Centre by bus.

 

Williams is an equal opportunity employer that values diversity and inclusion. We are happy to discuss reasonable job adjustments

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