Customer Care Administrator

2 weeks ago

Eaton Socon, United Kingdom Athena Resourcing Solutions Full time
European Language Customer Care Administrator – Fluent German / Swiss German
Home based (1 day per month in the head office in Cambridgeshire)
A fantastic success story, our client is expanding and are looking to recruit Fluent German or Swiss German speakers who enjoy Customer Service, attention to detail and Teamwork. It is a busy environment working with other team members who speak a variety of European languages. The successful Customer Care Administrator will be talking exclusively to their German customers; taking service calls; resolving customer queries from enquiry to order, delivery, and payment - ensuring that a satisfactory conclusion is reached. The successful Customer Services Administrator will need to have a passion for excellent Customer Service.
The successful Customer Care Administrator must have the following skills:
* Passionate about delivering excellent customer service
* Must be fluent in both oral and written English and German or Swiss German
* Excellent communication skills with both internal & external customers
* Able to build good relationships at all levels with a positive and flexible approach
* Able to solve problems, have initiative, and open to continuous improvement and learning
This role will be home-based however candidates must be able to travel to the office approximately 1 day per month - the office is based in St Neots, Cambridgeshire area. Candidates that wish to relocate may be offered assistance and support.
Shift Pattern 1
* 5-week rotation
o Week 1: Monday to Friday. 07:00 – 15:15
o Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45
o Week 3: Monday to Friday. 11:00 – 19:15
o Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15
o Week 5: Monday to Friday. 11:45 – 20:00
Shift Pattern 2
* 2-week rotation
o Week 1: Monday to Friday - 11:45 to 20:00
o Week 2: Monday, Tuesday, Wednesday, Friday 11:45 to 20:00 (Thursday OFF) and Saturday 08:00 to 16:15
This is an international company which is currently expanding with significant growth in the German market. It has an excellent working environment with a supportive positive ethos and emphasis on a collaborative, team approach. Along with the excellent salary the company offers an excellent benefits package and enjoyable environment. This post is highly recommended to any German speakers as an excellent position with an employer of choice.
Athena Resourcing Solutions is an employment agency and employment business. We are an equal opportunities employer and we welcome applications from candidates of all races, genders, ages, religions and beliefs, sexual orientations and people with disabilities. Due to the high volume of applications we receive we are very sorry but it is not always possible to respond to each applicant personally. Only those applicants who are short listed for the position can be contacted. If you have not heard from us within two days please assume that your application for this particular position has been unsuccessful. By submitting your CV to us and/or applying for any job vacancy advertised by us, you agree to your data being processed by us and to receive job alert emails / job related information or other career development related information.
Search criteria: Germany, Swiss German, Customer care, remote working, home based, flexible working, Customer Care Administrator

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