Current jobs related to Complaint Root Cause Analyst - Hammersmith Broadway - Retinue Solutions

  • Supplier Quality and Materials Expeditor

    3 months ago

    Broadway, United Kingdom Auto-Sleepers Ltd Full time

    **Job Title**:Supplier Quality and Materials Expeditor. **Job Purpose**:Quality improvement and quick resolution of supplier quality issues and for the processing of non-conforming goods (parts and warranty) Place orders using an internal system with suppliers and ensure raw materials arrive on site in a timely manner for production. **Scope**:...

  • Pos Product Owner

    4 months ago

    Hammersmith, United Kingdom Harrods Careers Full time

    We are looking for a POS Product Owner to join our IT team at Harrods. You will support and deliver change to the systems that enable essential trading operations in the UK, focussed on EPOS and Scales. **About The Role** As the POS Product Owner you will be an active member of the Retail Systems Delivery team delivering change and support to the systems...

  • Facilities Helpdesk Operative

    4 months ago

    Hammersmith, United Kingdom Service Care Full time

    **Job title -** Facilities Helpdesk Operative **Location -** London W6 9JU **Contract - **Temp - Ongoing **Start Date**: Asap Our client is looking for a Facilities Helpdesk Operative to work within the property team. The main responsibility of the role is to receive calls from customers and tenants, update relevant systems with detailed notes and assign...

  • Staff Sdet

    5 months ago

    Hammersmith, United Kingdom Dassault Systèmes Full time

    **Medidata: Powering Smarter Treatments and Healthier People** **Your Mission** As a Staff SDET / Test Architect, you will be a senior member of the software development team, responsible for driving quality and test automation efforts across complex software projects. You will take a leadership role in designing and implementing test strategies,...

  • Staff Sdet

    4 months ago

    Hammersmith, United Kingdom Medidata Solutions Full time

    **Requisition ID**: 534950 **Medidata: Powering Smarter Treatments and Healthier People** **Your Mission** As a Staff SDET / Test Architect, you will be a senior member of the software development team, responsible for driving quality and test automation efforts across complex software projects. You will take a leadership role in designing and...

  • Senior Lead

    5 months ago

    Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

    Hammersmith & Fulham, rated nationally by Ofsted as one of the top Local Authorities, never stops moving forward. Our focus is to act with love and compassion so the most vulnerable among us are looked after. Our ambition is to increase the quality of our practice and the work with vulnerable adults to sustain positive change. To do this we need the best...

  • Business Analyst

    19 hours ago

    Hammersmith And Fulham, United Kingdom Counter Terrorism Policing Full time

    The starting salary is £45,073, which includes allowances totalling £2,841. The salary is broken down as £42,232 basic salary, which will increase annually until you reach the top of the scale £50,385. Plus, a location allowance of £1,841 and a non-pensionable allowance of £1,000. Location: West Brompton When it comes to Counter Terrorism Policing...

  • Information Security Officer

    4 months ago

    Hammersmith and Fulham, United Kingdom Cathcart Associates Full time

    Information Security Officer required for a growing charity based in Hammersmith, London. They are a charity for a brilliant cause providing free support and information in all their centres across the UK as well as online. They have big ambitions to open more centres within the next few years and with all this growth, all of their IT will be brought in...

Complaint Root Cause Analyst

4 months ago

Hammersmith Broadway, United Kingdom Retinue Solutions Full time
What you'll do
The Complaint Root Cause Analyst will provide valuable insights and recommendations to drive organisational learning and continuous improvement. This is an exciting new role that will be part of our new Complaints Service and will help the business to address underlying issues, learn the lessons, prevent reoccurrence of complaints, and enhance overall customer satisfaction.
We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. For this role, we'd expect you to be in the office or out and about with customers for at least three days a week to ensure we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes.
How you'll do it
You will play a critical role in driving organisational learning and continuous improvement by uncovering the underlying causes of customer complaints and facilitating the implementation of corrective actions. Your ability to conduct thorough investigations, analyse data effectively, and communicate insights clearly will contribute to enhancing customer satisfaction and driving operational excellence across the organisation.
Specific duties will include:
Analyse complaint data to identify patterns, trends, and potential root causes underlying customer dissatisfaction.
Collaborate with cross-functional teams, to gather insights and perspectives on complaint issues.
Evaluate contributing factors including process deficiencies, communication breakdowns, and customer expectations to determine root causes accurately.
Proactively identify opportunities for process improvement based on complaint analysis findings, industry best practices, and benchmarking data.
Participate in cross-functional teams and process improvement projects to drive systemic changes and enhance customer satisfaction.
Collaborate with operational teams to develop and implement corrective and preventive actions (CAPAs) to address root causes and prevent recurrence of complaints.
The Ideal Candidate
If you are a data junkie, constantly seeking new ways to harness the power of data to drive continuous improvement and enhance the customer experience - then this role is for you You should possess a keen analytical mindset and someone who thrives on dissecting and interpreting complex datasets to uncover hidden patterns and insights. You should have a strong background in statistical analysis, coupled with excellent problem-solving skills and a talent for critical thinking. You must have the ability to synthesise complex data into concise, actionable recommendations that address the underlying issues fueling customer dissatisfaction.
Essential:
Previous experience in root cause analysis, quality assurance, or process improvement roles preferred.
Proficiency in root cause analysis methodologies and tools, as well as data analysis techniques.
Strong analytical skills with the ability to interpret complex data sets, identify patterns, and draw actionable insights.
Excellent communication skills, including the ability to present technical information clearly and persuasively to diverse audiences.
Detail-oriented with a focus on accuracy and precision in documenting findings and recommendations.
Desirable:
Project management skills and experience leading cross-functional initiatives are advantageous.
Knowledge of regulatory requirements and standards relevant to complaint management is desirable
What's in it for you?
Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary
All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.
For more information on what we do and what makes us different please visit:
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit:
Selection Process
Step 1: If you are interested, please send your application now
Step 2: Successful candidates will be asked to do an assessment
Step 3: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via (url removed).
Should a redeployee apply for this role, their application will be considered before any others.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
plication at your earliest opportunity.
Retinue Solutions is committed to equality in the workplace and is an equal opportunity employer. Retinue Solutions is acting as an Employment Business in relation to this vacancy