Customer Service Administrator

An exciting leisure brand are looking for a Customer Service Administrator to join their team based in Leeds, LS15. This is NOT a call centre and mainly involves emails and web chat, with occasional outbound calls.
Hybrid: After training, the role will offer hybrid working, with one day per week working from home.
Hours: Monday to Friday, either 8am - 4pm or 9am - 5pm. With overtime during peak season, paid at time and a half.
Benefits - 25 days holiday and gym membership.
The role is varied but will include:
Supporting customers web customers and providing excellent customer service.
Resolving e-commerce queries via email and web chat to ensure a smooth resolution of any issues.
Investigating any issues relating to orders, including missing or delayed items.
Liaising with delivery companies and carriers regarding missing items and updating customers accordingly.
Responding to trust pilot comments to ensure customer concerns are fully resolved.
Managing and maintaining data on several internal systems and Excel.About you:
Applicants must have previous customer service experience, this can be from an office-based role, or retail or hospitality.
Excellent communication and teamwork skills.
Ability to work in a fast-paced environment.
Resilience and problem-solving skills.
Good, basic Excel knowledge.If you have customer service experience, and you are looking for a new challenge, please click apply today or call us on (phone number removed)
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK

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