Head of Activities

1 month ago

Somerset, United Kingdom Haven Full time
Join the team at Burnham–on–Sea set within idyllic Somerset where there’s dramatic natural beauty all around.
Marine Drive, Burnham-on-Sea, Somerset TA8 1LA GBR
Job Details

Position: Head of Department – Head of Activities& leisure
Type: Full-Time/Permanent 
Bonus: Up to 25% Annual Bonus 
Joinour One Great Team here at Haven as a Head of Activities & Leisure leadingthe Activities, Entertainment and Retail experience: driving innovation andexcellence to ensure that every Guest & Owner on our park has a great timewith memories that last a lifetime.
In thisrole, you'll be at the helm of an energetic Activities & Leisure team,leading with clear direction and plenty of motivation. You'll inspire your teamto hit their goals and keep up high standards by showing them how it’s doneYou'll be hands-on with performance, offering feedback to help your team grow,tackling any challenges, and supporting their development. Managing resourceslike budgets and tools will be key to keeping things running smoothly. You'llalso be the driving force behind fantastic guest experiences, continuouslyimproving how we interact and solving any issues that pop up. Plus, you'll makesure everything stays safe, compliant, and on point with company policies.  
KeyResponsibilities 
Leadership:Provide strategic leadership to the large Activities & Leisure Team whowill deliver poolside, outdoor activities, the entertainment programme and afirst-class retail experience. Setting clear goals and expectations, andmotivating the team to achieve positive results and develop a focussed team.Ensure all new team members receive an engaging 90-day induction and trainingplan to set them up for growth with Haven.
Guest experience: Interacting with guests, building trusted relationships withowners, and addressing both their needs and concerns. You will be responsiblefor handling escalated guest issues and ensuring that they are resolvedpromptly and satisfactorily and gathering and analysing guest feedback to makecontinuous improvements.
Strategic Planning: Develop and implement strategic plans to achievedepartmental and organizational goals, including budgeting and resourceallocation.
Team Management: Engage, educate, support, and appraise your team members,cultivating a workplace atmosphere that emphasises cooperative efforts,creativity, and career advancement.
Performance Optimization: Continuously assess departmental performance andimplement improvements, ensuring efficient processes and high-quality outcomes.Assist your Team Managers in achieving annual sales growth and surpassingprofit targets by enhancing the day-to-day activity and entertainment programmefor guests and ensuring first class retail standards in all shops.
Stakeholder Engagement: Collaborate with internal and external stakeholders tobuild key  relationships, identifyopportunities for growth, and ensure guest satisfaction.
Compliance: Ensure that all departmental activities adhere to relevant laws,regulations, and industry standards.
Reporting: Provide regular reports to senior management, highlightingdepartmental achievements, challenges, and future plans. 
Requirements  
- Priorsenior-level experience in the Activities & Leisure/Entertainments/Retailindustries preferable.
- Demonstratingproven expertise in leadership and organization, with a strong ability toenhance team performance, foster personal growth, and develop a diverseworkforce.
- Provenexpertise in developing strategic plans and addressing problems. 
-Effective communication and interpersonal skills. 
- Provenhistory of accomplishing goals within the department and across theorganisation. 
-Knowledge of industry trends, regulations, and best practices. 
- Commercialminded with evidence of successfully managing costs in line with exceptionaldelivery.
- Highlyeffective at organising tasks with a focus on meticulous detail. 
-Proficient at making calculated choices and adeptly prioritisingresponsibilities, maintaining focus during busy periods 
WhatWe Offer  
Attractive salary plus 25% annual bonus opportunity.  
On-site accommodation, subject to availability and T&Cs. 
An inclusive, supportive work environment. 
Comprehensive training and ongoing support. 
Career development opportunities, including fully funded qualifications. 
Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more 
Howto Apply 
To applyfor this role, click apply now and answer a few quick questions, which shouldtake about 5 minutes. Once submitted, a member of our team will reach out toyou. If successful, you'll be invited for an interview, where we’ll assess yourskills, experience, and suitability for the role. 
If yourequire any assistance or reasonable adjustments during the applicationprocess, please contact us at:  
Diversity,equity, and inclusion are at the heart of who we are and what we do. Weencourage applications from all backgrounds, communities and industries and weare ready to discuss any reasonable adjustments or flexibility that you mayrequire, including whether a role can be full-time, part-time or a job-share.


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