Field Maintenance Engineer

2 months ago

Attleborough, United Kingdom Robert Hurst Limited Full time
The role:
To attend assigned visits to customer premises and perform all necessary system maintenance or fault diagnostics and repair. Ensuring system serviceability testing and paperwork is completed after assigned job is finished.
As part of a team:
The role has direct impact on the following key measures:
Customer satisfaction
Meeting customer contractual requirements
Maintenance income targets
Legal Compliance
Day to day responsibility:
* Maintenance Visit Planning. On receipt of assigned work schedule ensuring that all necessary equipment and service kits to conduct the assigned work is on works van and for liaising with the office for additional supplies where necessary.
* Customer Service. Maintaining a professional relationship with customers and their staff and for being accountable for own conduct as a representative of Fireworks
* Maintenance Work. Performing all maintenance and repair work thoroughly, in a safe manner, and in accordance with all laid down service instructions. Ensuring system items removed from customer premises are labelled as necessary to identify the part and issue, and returned to the office.
* Uniform. Maintaining a professional standard of dress, ensuring branded clothing is worn at all times together with other appropriate PPE as necessary.
* Paperwork. Ensuring all paperwork, whether in hard copy or required to be completed via an issued tablet/iPad, in respect of each job is completed properly and is received by the office in a timely manner and in good condition.
* Call Out Duties. Report all callouts to the Office as soon as possible. During nominated call out periods ensure phone is kept on and is responded to in a timely fashion. On receipt of call out schedule keep nominated call out dates free of holiday and other commitments and notify the office immediately of any perceived conflicts.
* Service Vehicle. Maintaining allocated service vehicle in a good condition and for performing all daily and weekly checks, and for ensuring completed check sheets are received by office. To drive responsibly at all times and in compliance with all legal road requirements. Notify the office immediately if for any reason you are unfit to drive.
Skills and experience
Water mist suppression systems – Good knowledge of water mist fire suppression systems and the wider fire prevention sector.
Technical – Experience in similar field engineer roles. Demonstrates the technical competence and awareness required to pass manufacturer courses on the equipment to be maintained and repaired, or has relevant technical qualifications for work being performed. Electrical engineers should be qualified to at least Level 3 and ideally hold 17th Edition.
Customer focus – Ability to communicate directly with customers and maintain good relationships.
Information Technology – Proficient in the use of mobile technologies. E.g. Smart phones, Tablets.
Construction Scheme (CSCS) Card – Have passed, or able to pass the CSCS Health & Safety Test. Holds a relevant CSCS or related scheme competency card

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