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Fraud Advisor

4 months ago

Glasgow, United Kingdom Project People Full time
Fraud Advisorn6 month ContractnGlasgow - Hybrid working

The Fraud Advisor will have the responsibility of monitoring and identifying emerging fraud trends/patterns, playing a crucial role in shaping and improving the processes to combat such fraudulent activities.

A strong background in FCA, expertise in CIFAS, and experience with Experian Hunter are required.

Scope of the RolenYou will be part of a team of 10, you will need a strong attention to detail and the ability objection handle to Company standards.

Your objectives will be synchronized with the business's commercial objectives, ensuring that your decision-making safeguards the Company against financial risk with a positive customer experience.

Maintaining fraud levels within targets related to company plan.nInvestigating claims of fraud, ensuring risks are mitigated and victims are protected.nRecognise, prioritise and respond to alerts generated by the Fraud Management System or other fraud reporting mechanisms.nProvide a high standard of support to fraud victims and stakeholders.nProactively strive to improve fraud detection capabilities.nUpdate our fraud avoidance systems in a timely manner.nMinimise the negative impact of fraud detection on legitimate customers

ExperiencenExperience interpreting credit file informationnGood understanding of telecoms fraudnExperienced in using reporting tools e.g. (Business Objects, Excel, Access)nExperience using CIFAS, Experian tools