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Senior Visitor Experience Officer

3 months ago

Wareham, United Kingdom The National Trust Full time
Senior Visitor Experience Officer - Wareham

Summary

If you're passionate about bringing history to life, creating memorable experiences for our visitors, and have a flair for social media, we've got a fantastic opportunity for you.

Please include a cover letter within your application.



What it's like to work here

At Corfe Castle, you will be immersed in history and surrounded by breathtaking views every day. Partially demolished by the Parliamentarians in 1646 following their victory, the castle ruins symbolise the profound change brought about by the English Civil War. We're currently undertaking an exciting 3-year, £2 million conservation project, 'Caring for Corfe Castle,' to preserve this special place for generations to come.

You will be part of a close-knit team that welcomes 240,000 visitors a year, working together to ensure everyone has a truly memorable experience in this stunning setting. Reporting to the Experience & Visitor Programming Manager you will collaborate closely with the Senior Programming & Partnerships Officer and Senior Communications & Marketing Officer. You will also line manage a Visitor Experience Officer, and work alongside our dedicated volunteers.

Click here for more information about the property.



What you'll be doing

As the Senior Visitor Experience Officer at Corfe Castle, you will be at the heart of creating and delivering events that captivate and engage our visitors-from large-scale reenactments to the Festival of Archaeology and our Christmas Lights late-night openings. You will also play a key role in shaping our year-round visitor experience, bringing fresh, audience-led ideas to life and ensure that every detail, from decorations to displays, contributes to the magic.

You will be the voice of Corfe Castle on social media, delivering our strategy and crafting content that not only informs but also inspires. Your role will also include leading on the Visitor Journey Framework, where you will work with teams across the site to ensure that every visitor's experience-from their first glance at our signage to the ease of their access-is as welcoming and inclusive as possible.

You will take on an important leadership role, line managing a Visitor Experience Officer and working closely with local community groups to build partnerships that enrich the visitor experience. Your responsibilities will also include Duty Management and Event Management, requiring weekend work as part of a rota.



Who we're looking for

This job is all about providing a service. We'd love to hear from you if you have:

  • experience of delivering inspirational engagement activities
  • people skills, enabling good working relationships with those in your team and across the property
  • understanding of how to interpret significant collections to varied audiences.
  • excellent organisational skills, and the ability to time manage projects successfully
  • strong interpersonal skills, able to deal with visitors in a variety of situations
  • flexible customer focused approach with experience in delivering high standards of customer service
  • experience of working with and supervising volunteers


The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.