Resident Liaison Officer

We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. 
Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory.
 
Your duties as a Resident Liaison Officer will include:
Use own transport to travel from site to site.
To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards.
To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc).
To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works.
Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise.
To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution.
To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works.
Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects.
To ensure residents have been inducted in health and safety whilst works are carried out.
To ensure that all communications with residents are available in languages other than English, should they be required.
To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager.
To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits.
Ensure that all customer service policies and procedures are adhered to.
Record keeping and administration.
 
Benefits of a Resident Liaison Officer:
Mileage reimbursed for site visits
Training provided 
Your working hours of a Resident Liaison Officer:
Monday to Thursday, 8am to 4:30pm, 
Friday, 8am to 4pm.
 
40 hours per week
Rate of pay £12.50 per hour.
 
Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role.
 
If you feel you have the right skills, we would love to hear from you
 
Please note that only shortlisted candidates will be contacted

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