Operational Support Manager

3 days ago

Redbridge, United Kingdom APCOA Full time

Operational Support Manager - Redbridge - Redbridge, IG2 7QZ Operational Support Manager – Redbridge Full-Time | 40 hours per week £31,535.04 per annum Redbridge, London Full UK Driving Licence Required Lead with Purpose. Support Your Community. Make a Real Impact. Are you a confident, people-focused leader with a passion for community improvement and operational efficiency? Do you thrive in a fast-paced, ever-changing environment where your actions directly improve local neighbourhoods? If that sounds like you — we’d love to welcome you to our team in Redbridge as an Operational Support Manager . Why This Role Matters In this vital position, you’ll be supporting the delivery of day-to-day operations — helping to keep Redbridge’s streets safe , clean , and well-managed through the effective deployment of Civil Enforcement Officers. You’ll work closely with our management team to maintain high standards, build positive community relationships, and take on local challenges with energy and confidence. What You’ll Be Doing ✅ Plan and allocate staff resources to ensure optimal coverage across the borough✅ Monitor on-street and off-street enforcement to ensure smooth daily operations✅ Be the first point of contact for operational issues and customer concerns✅ Liaise daily with senior team members to maintain seamless service delivery✅ Oversee and report on SLA performance and compliance metrics✅ Monitor team conduct and ensure adherence to policies and procedures✅ Manage equipment, vehicles, and uniforms — keeping everything operational✅ Review and verify incident reports, statements, and administrative paperwork What You’ll Bring ✔️ Previous experience in a supervisory or team leadership role✔️ Strong people management skills – coaching, motivating, and supporting staff✔️ Proactive, self-motivated approach with excellent problem-solving skills✔️ Ability to prioritise and manage multiple tasks under pressure✔️ Confident using Microsoft Office and reporting tools✔️ Full, clean UK driving licence➕ Knowledge of the parking or traffic enforcement industry is a bonus Why Join APCOA? At APCOA , your leadership matters. We offer you the tools, training, and support to grow your career while making a visible difference in the community. What You’ll Get: £31,535.04 annual salary 40 hours per week – full-time, permanent role 28 days holiday (including Bank Holidays) Ongoing training and career development ️ Employee discount scheme Pension scheme Inclusive, supportive workplace where you’re respected and valued Ready to Make Redbridge Better? If you're driven to lead, improve local services, and support a hardworking team, apply now and take the next step in your career with APCOA.

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