General Administrative Assistant

Role title: General administrative assistant
Location: Flexible working with main contracted hours in office in Stourbridge, West Midlands.
Reports to: Office Manager
Primary role function: Providing admin support to office manager and membership coordinator.
Terms and remuneration: Part-time – 20 hours a week over 4 days (Tuesday – Friday 9am-2pm) Temporary for 6 months then reviewed.
Salary £12,000 p.a. (£23,625 FTE) plus benefits
About the CDI
The Career Development Institute (CDI) is the UK’s professional body for the career development sector with around 5,000 members. Our purpose is to set standards, advocate for and promote high quality career development for all.
Role summary
This role will provide administrative support to the finance team, membership team and the office manager within the CDI. The role will report to the Office Manager.
Key accountabilities
Providing administrative support This includes answering phone calls, dealing with email and telephone inquiries, and providing customer service
Creating and managing documents This includes creating and updating spreadsheets and reports Updating membership records.
Liaising with staff in other departments, such Events and Training.
Dealing with incoming and outgoing emails; Data entry, retrieval and database maintenance; Filing and archiving. Responding all membership correspondence
Retrieving voice mails and passing on telephone messages to other team members outside of the finance and membership team.
Working with office manager to improve systems
Person Specification
The role will suit someone who has a high level organisational, administrative and clerical skills, as well as excellent communication, interpersonal skills.
E = Essential, D = Desirable
Qualifications
Maths, English level 2 functional skills/GCSE 4 or grade C E
Knowledge
ICT, including Microsoft Exel, Word, PowerPoint, Email and SharePoint E
Skills and experience
Worked in a busy office D
Good communication skills E
Ability to prioritise work and is self-motivated E
Organised individual who is able to work independently E
Set up processes to prioritise tasks E
Working to clear timescales while maintaining high quality outputs. E
Used to consistently delivering to a high standard in a timely manner. E
Able to work effectively as an individual and as a member of virtual teams. E
Personal Qualities
Collaborative approach, working effectively with colleagues inside and outside the organisation. E
Self-motivated, enthusiastic and able to use initiative. E
Customer oriented, focused on meeting the needs of different audiences. E
Confident and approachable manner. D
Highly organised with great attention to detail E
Resilient and positive when under pressure. E
Other
Maybe acquired to attend team event
Applications/Interviews
Please email your CV to (email address removed)
Closing date for applications Friday 11th Oct. If you are invited to interview, they will be face to face in our Stourbridge office and you will be sent interview questions ahead of time to enable all candidates to prepare effectively.
Benefits
We continue to develop our employee benefits, which currently include
25 days holiday (pro-rata for part-time roles) plus bank holidays and 3 days discretionary holiday between Christmas and New Year.
Pension with 3% employer contributions.
Employee Assistance Programme from Health Assured providing free access to confidential support services, health advice and tools, as well as discounts with retailers and services.
Eye test vouchers that include a contribution towards glasses if required.
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