Customer Experience Adviser

2 weeks ago

Staines, United Kingdom OSS Full time
Customer Experience Advisor (Hybrid)
Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand their team.
As a Customer Experience Advisor, you will provide best in class customer service to all customers you contact. This is a truly varied role, where you have the opportunity to provide customers with advice on great products over the phone, that help them make the best choices. You will be directing customers, supporting the fantastic store teams and scheduling in-home sales visits.
There is opportunity to earn an additional £100 pm bonus also.
YOUR RESPONSIBILITIES:
* Make the most out of every customer interaction
* Organising samples and chasing leads
* Engage with customers via all communication channels
* Book and effectively schedule in-home sales appointments enabling our mobile showrooms team to provide a best-in-class service in their home.
* Support with complaint handling
* Support our customers by offering pro-active advice when looking to purchase new flooring
* Identify and escalate any issues which impact the customer experience so we can continually improve the service we deliver
* Work closely with Stores and your peers to deliver a smooth, simple and easy customer experience
* Analyse customer data and trends to identify opportunities for process improvements
ABOUT YOU:
You are passionate about what you do and know exactly how to put the customer at the heart of any decision you make. You have an eye for detail and are good with data. You communicate with excellence - offering a bit of charm to every interaction.
You recognise that every interaction counts and are able to build rapport with ease, regardless of the length of the call. You are always looking for ways to surprise and delight customers you interact with and have a "no customer left behind" attitude.
You’re used to managing your own time and never miss a target. You are always one step ahead and look for ways to improve the way they do things, setting a high bar at every turn.
You thrive on a busy schedule and think fast on your feet - ensuring your work is accurately executed. You are IT savvy. You understand how your role helps customers to make a house a home and work closely with your peers and customers to achieve that.
You will also have:
* Customer service experience - contact centre environment is preferable but not essential.
* Fantastic communication skills both written and verbal
* An ability to manage your time and deliver in a remote/hybrid working environment
Opening hours are Mon - Sat 9am - 7pm and Sun 10am - 5pm
40 hours pw. 5 days out of 7pw. Including Bank Holidays. You will work one weekend day every week.
3 days office based, 2 days at home. (After initial training)

  • Customer Experience Adviser

    2 weeks ago

    Staines, United Kingdom OSS Full time

    Customer Experience Advisor (Hybrid) Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued...

  • Customer Experience Adviser

    1 week ago

    Staines-upon-Thames, Surrey, United Kingdom OSS Full time

    Customer Experience Advisor (Hybrid) Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued...

  • Customer Experience Executive

    2 days ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Do you enjoy delivering exceptional customer experiences? Are you interested in how businesses finance their assets? Are you a natural collaborator and the ultimate team player? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Business Finance, we help companies realise their ambitions through flexible...

  • Customer Experience Executive

    4 days ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Do you enjoy delivering exceptional customer experiences? Are you interested in finding out how businesses finance their assets? Are you a natural collaborator and the ultimate team player? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Business Finance, we help companies realise their ambitions through...

  • Customer Experience Executive

    4 days ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Do you have a strong commitment to providing exceptional customer experiences? Do you have excellent interpersonal skills and the ability to multitask? Are you interested in a career within Asset Finance? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? Trading under the brands of Mitsubishi HC Capital UK in the UK...

  • Customer Experience Advisor

    2 weeks ago

    Staines-upon-Thames, United Kingdom OSS Full time

    Our client is a leading flooring specialist who deliver incredible service for anybody and any budget. The secret to their success is their people. They are a family where everyone matters, they all work as a team and they try to do the right thing, they are always on the lookout for ways to be better. Due to continued growth, they are looking to expand...

  • Customer Experience Executive

    3 days ago

    Staines-upon-Thames, United Kingdom Novuna Full time

    Do you take pride in your attention to detail? Interested in how businesses finance their assets? Are you looking for something fast paced? If your answer is 'yes' to all of these, keep reading. Want to know a little about us? At Novuna Business Finance, we help companies realise their ambitions through flexible finance solutions. Our business customers...

  • Customer Success Manager

    4 days ago

    Staines, United Kingdom ServiceNow Full time

    Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Service Administrator

    7 days ago

    Staines, United Kingdom March Personnel Full time

    Customer Liaison Officers provide essential administrative support to meet customer expectations and the business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public. Key Responsibilities of a Customer Liaison Officer * Coordinate visit arrangements * Provide...

  • Customer Service Administrator

    6 days ago

    Staines, United Kingdom March Personnel Full time

    Customer Liaison Officers provide essential administrative support to meet customer expectations and the business objectives. This customer service and administrative role is a key interface between our customers, technical staff, sub-contractors and the public.Key Responsibilities of a Customer Liaison Officer * Coordinate visit arrangements * Provide...

  • Customer Service Agent

    2 weeks ago

    Staines, United Kingdom Hays Full time

    Customer Service Agent - Staines £16/hr Your new companyA global insurance company based in Staines are seeking a Customer Service Administrator. This is a 6 month role, which is expected to run from July to December. The organisation have a strong reputation for providing excellent customer care and work with a number of FTSE listed organisations across...

  • Principal Customer Success Architect

    6 days ago

    Staines, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Customer Service Resource Coordinator

    7 days ago

    Staines, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000 One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of...

  • Customer Service Resource Coordinator

    6 days ago

    Staines, United Kingdom Concept Full time

    UNDERSTANDING, SERVICE, TRUST 3 Words that Guarantee Results in Recruitment CUSTOMER SERVICE /HELPDESK REPRESENTATIVE Egham/Staines Salary up to £28,000One of Europe's foremost providers of integrated audio visual solutions with over 30 years unrivalled expertise in this fast paced industry professional with a successful track record of identifying...

  • Customer Service

    6 days ago

    Staines, United Kingdom LNJ Recruitment Full time

    Customer Service Advisor - £20,000 to £26,000 D.O.E - StainesAs an Insurance Advisor, you’ll be a key point of contact within your branch. Whether your day-to-day involves building rapport with new clients, or maintaining existing accounts, you’ll provide great client service, be a great listener and help people get the desired outcome.As you expand...

  • Senior Solution Consultant

    7 days ago

    Staines, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Advisory Solution Consultant

    7 days ago

    Staines, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Advisory Solution Consultant, Customer Workflows

    2 days ago

    Staines, United Kingdom ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Consultant Customer Experience

    5 days ago

    Staines-upon-Thames, Surrey, United Kingdom ServiceNow, Inc. Full time

    Full-time ~ Region: EMEA - Europe, Middle East and Africa ~ Flexible or Remote At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of...

  • Customer Services Assistant Manager

    7 days ago

    Staines, United Kingdom Thorpe Park Full time

    Customer Services Assistant Manager - Chertsey, Surrey Job Type: Full Time What you'll bring to the team Are you currently a team leader or supervisor, who is great with Guests and would like the opportunity to develop into an assistant manager role? Maybe you're already an assistant manager who would like to expand your experience, in an operation...