Business Banking Head
3 weeks ago
To provide thought leadership and enhance the strategy of the branch network.
Development and successful execution of a liabilities and deposit strategy for the bank and executing that through the Branch Managers and Relationship Officers. Setting and monitoring deposit generation targets of the BMs and ROsnBuilding a client network and deposit base in HBL UK’s target market of South Asian diaspora, Pakistan resident clients, select emerging markets (south Africa) resident clients and UK resident SME/family owned companies/sponsorsnFocus on reducing low value relationships and continuously pruning the Business Banking depository client portfolionBalancing the client risk profile between high risk/emerging market clients and UK resident clientsnImplementation of new products including (and not limited to), international payments and cash managementnIntegral involvement in implementation of Consumer Duty regulation including new polices and procedures targeting improvement in customer experience, product design and product valuenDevelop and maintain MIS and dashboards that become management tools to monitor the business targets including deposit growth and international payments volumenResponsible for all client due diligence (CDD) as part of the bank’s KYC process and supporting the KYC team in achieving review deadlinesnLead the commercial banking KYC team. Ensure a high level of compliance standards and CDD within the branches. Ensure regular interactions with Compliance on mitigating EDD and FCC risks (this could change as we re-organise structure)nImprove the client onboarding process by centralising it in the KYC teamnDay to day management of the Business Banking Branches including setting up a pragmatic control and transaction approval system.nPromote teamwork and collaboration through the newly embedded organizational and cultural values. Demonstrate the values by setting examples in expected behaviour for bank valuesnOngoing coaching and mentoring of branch staffnRegular performance Management of the Branch Managers in conjunction with Head of CommercialnResponsible for ongoing client marketing and entertainment, organise periodic client eventsnRole, responsibility, and duties of HOBB/Branch Manager of Whitechapel would not be limited to the above and would include each and every action / decision required to promote business of the branch and to achieve agreed goals and targets and any other tasks assigned by the Head of Commercial Banking & Strategic Growth that will be in line with the bank’s overall goal.nDirect management of the BM of Manchester, RO’s, operations team, Liabilities RM & BDM in Whitechapel – Customer Service Officer, professional development, on-going training & annual appraisal.nThe HOBB/BM KPIs primarily require growth in the core business function of the branch they are assigned to manage, focused on the liabilities as well as some of the asset book. This covers mainly Deposits & Trade Services (Imports, Exports, Collections, and ancillary Business) along with building and maintaining a small healthy lending portfolio; besides other services tendered to the customers.nPortfolio / Branch Management.
Key Accountabilities & Responsibilities
Key skills and expectations for this individual include:
1: Financial Objectivesnbranch Liability bookngeneration through competitively priced products and increasing international paymentsncost efficiency within annual Bb budgetnBanking promotion and development of proposals to the leadership team for digital enhancements
2: Strategic Sale InitiativesnBanking Product DevelopmentnGeneration by implementing Sales & Marketing ProgramsnMarket identificationnof branch networkndigital deposit platforms with external vendors
3: Compliance, AuditnOpening and managing BB KRIsn& Monitor EDD & CDD and Risk Review processnIncident Controlsnapproval systems and control by creating delegation authoritiesnrelationships driven by compliance and analytic assessment
4: Clients & Franchisenand broadening target market in UK and maintain balance between HR and MR/LR clientsnnetworking locally for business developmentnclient and deposit generation from HBL network
5: People & Teamn/ Mentoring towards achievement of performance goalsnSkills Development through guidance and trainingnmeetings / interactions with Compliance, Risk, Treasury, Trade, CAD, as well as Commercial and Wealth team – for cross-selling strategy and functional synergies
Minimum qualifications:nBusiness or Quantitative degree with a background Business Bankingn10+ years of relevant working experience in bankingnBusiness Development and Customer Services skillsnRelationship / People Management skillsnMarketing, Selling, Negotiations and Analytics skillsnExcellent verbal communication, Witten and presentation skills
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