Memorial Consultant
3 weeks ago
Full-Time, Permanent
Location: Glynn Valley Crematorium (Cornwall)
Salary: OTE Salary of up to £27,000 per annum
Join us in ensuring every goodbye is dignified and meaningful.
#DignifiedCareers #WorkingwithDignity
Our Memorial Consultants ensure all our memorial enquiries and potential memorial requirements are handled to the highest standards of professionalism for our clients. Working towards SLAs and targets, this role has the potential to access bonuses on top of the usual base salary.
This meaningful opportunity calls for individuals who can seamlessly blend empathy, resilience, care, and professionalism, embodying the renowned standards that define us
If you have a genuine enthusiasm for delivering excellent customer service, have a caring and empathetic nature, and the ability to build rapport effectively with people, then we would love to hear from you
This role will suit someone who:
Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.
Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.
Reliable, well-presented and aims for high standards in their job role.
Enjoys being a part of their community.
Committed to building relationships and has a passion for customer service.Here is what a typical day could look like for you:
Meet with clients to discuss their memorial requirements always ensuring that the client is well advised, informed of all options, and accurately advised of costs.
Coordinate and maintain good working relationships with external stakeholders and internal teams regarding memorial requests and queries.
Accompany the client to visit the completed memorials on-site to ensure we have met every request of the client's needs.
Witness and carry out interments based on the Client’s request.
Carry out administrative tasks relating to the processing of memorial agreements ensuring compliance with cemetery/crematorium regulations.
Communicate with the administration staff to ensure that they have the appropriate documentation and are aware of any further enquiries or orders.
Whilst the above duties will be a main part of your role, our teams work collaboratively, therefore you will be upskilled in other duties across our Crematorium Teams.What we provide to you:
Up to £27,000 with base salary and uncapped commission bonuses.
22-25 Days Holiday + Bank Holidays.
Pension Scheme.
Life Assurance X2.
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