Hotel Receptionist

We are looking for an individual who is driven to provide a personalised experience to every guest, every time. This is a fantastic opportunity to become a part of our Reception Team. If you are passionate about providing amazing customer service and creating lasting relationships with the guests, we want to hear from you
Responsibilities:
* Greet guests whenever you meet them across the site and check in on their stay personally
* Proactively understand our guests needs/plans whilst they stay with us and advise them appropriately
* Ensure entrance and main halls are always spotless and ready to receive guests
* Check in/out guests
* Assisting guests with luggage, if needed
* Direct guests across our site using clear and concise language
* Answering phone calls and emails in a professional and timely manner
* Accepting deliveries/post and distributing as needed
* Communicate effectively across all departments to ensure the highest level of service is delivered
* Take ownership of any guest concerns or feedback and ensure you deliver a positive resolution
Requirements:
* A positive person who loves to engage with all types of guests with varying needs and requirements
* Adaptable personality depending on audience
* Love providing solutions and exceptional customer service
* Able to think on your feet and remaining calm during busy periods
* Motivated and eager to learn
* Proactive and organized
* Strong computer skills – Salesforce/Opera, Microsoft Office
* Previous experience with Amadeus

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