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Premium Guest Experience Executive

4 months ago

London, United Kingdom Chelsea Football Club Full time

Short description

Chelsea FC are looking for a Premium Guest Experience Executive - This role would be responsible for the Premium Guest Experience with a key focus to assist the development and execution of the premium guest experience strategy; in the pursuit of delivering a world class Matchday experience to our Premium audience for both paying and non-paying guests.

Full description

Description

Job Title – Premium Guest Experience Executive

Location – Stamford Bridge

Hours – Permanent – 35 hours a week (Any 5 of 7)

About Us:

As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea

What We’re Looking For:

Chelsea FC are looking for a Premium Guest Experience Executive - This role would be responsible for the Premium Guest Experience with a key focus to assist the development and execution of the premium guest experience strategy; in the pursuit of delivering a world class Matchday experience to our Premium audience for both paying and non-paying guests. Ensuring everything we do provides a matchday experience that is seamless, memorable and of the highest quality. The role will also include overseeing the Directors Box guest list and any activations within the lounge in collaboration with the Senior Manager, Premium Hospitality & Club Boxes

Brief description and duties:

  • To coordinate all Directors Box and Club Chelsea hosting requests, producing table and outside seating plans
  • Coordinating the pre-match meeting well in advance of marquee fixtures to ensure alignment between all internal stakeholders to manage expectations in relation to space, seating locations and hosting requirements
  • To be the main liaison with the player activation department; coordinating player appearances in all Premium areas, coordinating signed merchandise and open training sessions
  • Pre-planning for marquee games to ensure additional space is reserved in good time once agreed with CRO
  • Assist with an activation plan of match day and non-match day experiences to coincide with the Premium inventory renewals process and form part of the Premium retention strategy
  • Undertake a review of MBM package inclusions and propose new experiential add-ons
  • Working with the fan engagement department, the Equality, Diversity & Inclusion Manager, the Chelsea Foundation and Levy to identify key matchdays, to create a themed matchday calendar
  • Collate all Premium matchday feedback and arrange post-match meeting (MD+1) to discuss and identify opportunities to improve the guest experience and agree action plan
  • Assist with any ad hoc Premium projects
  • Develop a tiered system of experiences and introduce further experiences working with the relevant departments
  • Working with the fan engagement department, the Equality, Diversity & Inclusion Manager, the Chelsea Foundation and Levy to identify key matchdays, to create a themed matchday calendar

Key Skills/qualified by demonstrable experience to the level required:

  • At least 2 years’ experience within a commercial, entertainment or sport sales environment
  • Proven track record within a high-profile customer facing position, delivering excellent customer service and account management to VIP clients
  • Excellent verbal and written communication skills
  • Proven successful track record within a sales and operations environment
  • Forward thinking and confident in promoting fresh new ideas
  • Positive and flexible approach to work with a proven commitment to teamwork
  • Passionate about hospitality and delivering a world class service
  • Ability to multitask and work under pressure
  • Confident in client facing situations
  • Positive and flexible approach to work with a proven commitment to teamwork

What We Offer:

Our commitment to Equality, Diversity and Inclusion:

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups).We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

To apply for the vacancy please click the ‘apply’ button below.

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