Head of Decision Science

Location: Flexible working with visits to our office in Wimbledon as and when required

Contract Type: Permanent

We have a fantastic opportunity for a Head of Decision Science & AI to join our Data Science team here at Domestic & General. Reporting into our Director of Global Decision Science, they will be responsible for Leading the decision science & AI initiatives with a key focus on delivery. It will include implementing & steering our strategy around Generative AI for areas such as repairs, sales and complaints as well as internal use cases. In addition to this it will also involve leveraging data and machine learning to solve complex business problems and deliver profitable growth.

This role takes the lead on our ML and AI areas. The model delivery is a key part of our data strategy which has a significant amount of strategic impact across the business and operations. It will also involve evangelist for Decision Science and AI across the business, working with senior stakeholder to find opportunities to deliver value across various functional areas.

Domestic & General is a company with an ambitious future. We are expanding our horizons and entering new markets and we need your expertise to help make it happen. We are an international company who works with some of the worlds most respected and well-known brands of domestic appliances and electronic consumer goods. These opportunities don’t come around often, so this really is a position not to be missed.

Key responsibilities:

• Lead the decision science team to hit key business OKRs across: Campaigning, service, sales, churn and risk.
• Be a key contributor to our decision science strategy and effectively communicate this with stakeholders to ensure data driven decisions.
• Drive D&Gs GenAI strategy working across functional areas to find and deliver use cases to improve business and customer outcomes.
• Effectively prioritise and manage the decision science workload, targeting the highest value projects.
• Ensure Al initiatives & ML models are effectively and clearly contributing to the business OKRs. Taking data driven decisions to increase growth & profitability.
• Influence the evolution and continuous improvement of the company’s predictive modelling and machine learning techniques to deliver high impact solutions.
• Ensure customer fairness across the decision science work.

Skills and experience required:

• In-depth knowledge of data science, machine learning and AI, both from a technical perspective and as part of delivery of these projects.
• Solid understanding of predictive modelling and be able to advise and mentor members of the team on how to build these models.
• Capable of formulating business cases around the use of ML & AI. Understanding the business strategy and communication skills to translate data artifacts into actionable business initiatives.
• Proven track record of delivering ML & AI projects that bring customer and business value.
• Ability to translate between both technical and non-technical colleagues and become a bridge between more traditional areas of business and the more technical areas.
• Experience in industry specific applications, particularly in the GenAI space would be advantageous in the role.
• A high level of statistical competency is required.
• Knowledge of AWS and the insurance industry would be beneficial
• Cross functional collaboration and the ability to make decisions that influence sales and profitability.
• Excellent communication skills to be able to work with internal and external stakeholders on technical subjects.

We offer lots of great benefits Some of which include:

• Competitive salary and annual discretionary bonus
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave
• Training opportunities as well as clearly defined career progression
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service
• Attractive company pension scheme
• Life assurance – employer funded cover of 4x basic salary
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
• Salary Finance – access to savings and borrowing through payroll
• Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles
• Travel Loans – interest free loans to help spread the cost of annual travel tickets
• Cycle to Work – tax efficient bike and cycling equipment worth up to £1,000
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes
• OnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends
• Employee discounts – access to discounted Sky TV and broadband packages, together with a range of discounts for 100s of online and high street retailers

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks.

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