Information Technology Support Specialist

2 weeks ago

Southampton, United Kingdom TRIA Full time

Application Support Consultant £26,000 – £28,000 per annum + benefits Southampton – Full Time, On Site (5 days) We are representing a leading software solutions provider seeking a proactive and customer-focused Application Support Consultant to join its support team full-time on site in Southampton. This is an excellent opportunity to work in a dynamic environment, providing high-quality remote support and troubleshooting technical issues for a diverse customer base. You’ll play a key role in ensuring smooth operations and delivering exceptional service. This role is an excellent starting point for graduates looking to launch their career in IT, offering comprehensive training and significant opportunities for progression Key Responsibilities Provide front-line support via telephone, email, and remote access. Troubleshoot and resolve technical issues, escalating where necessary. Document software defects and liaise with developers for fixes. Apply configuration changes and upgrades to live environments. Support customer implementations and site go-lives. About You Experience in a customer service or support role. Strong communication skills with a confident telephone manner. Ability to manage and prioritise workload effectively. Experience in software support or ERP systems is advantageous. Employee Benefits 25 days annual leave plus bank holidays. Private healthcare. Exercise reimbursement (gym or golf membership). If you’re passionate about technology, enjoy solving problems, and thrive in a customer-focused environment, we’d love to hear from you

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