Current jobs related to Member Experience Manager - Epsom - Frasers Group
-
Membership Experience Host
4 months ago
EPSOM, United Kingdom EVERLAST GYMS Full timeMain Duties and Responsibilities: To maximise every member and guest's experience in our club. To support the sales and retention of memberships through excellent customer service. To contribute with the cleaning and hygiene standards of the club as and when required. To be a competent key holder of the club, covering shifts as and when required To have a...
-
Workplace Experience Host
3 months ago
Epsom, United Kingdom CBRE Full timeWorkplace Experience Host Role Purpose Responsible for the customer experience throughout the Epsom office by supporting with the delivery of facilities management duties. Providing a seamless and integrated service for clients, ensuring an efficient, professional, welcoming and exceptional experience for all building users. Key Responsibilities Provide...
-
Hotel Team Member
3 months ago
Epsom, United Kingdom Travelodge Full timeCome and join our Hotel Team at Travelodge Epsom Central as a Hotel Team Member on a Full Time contract, be part of a Fun, Energetic and family feel team with flexible working to suit everyone. No experience required for this role, we can coach and teach you everything you need to know! Just some of the benefits: - Fun friendly environment - 50% discount...
-
Store Manager
2 weeks ago
Epsom, Surrey, United Kingdom Sainsbury's Full timeAbout the Role:This is an exciting opportunity to join Sainsbury's as a Customer and Trading Manager, where you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage a team of colleagues to ensure excellent customer service and a smooth shopping experienceDevelop and...
-
Store Manager
2 weeks ago
Epsom, Surrey, United Kingdom Sainsbury's Full timeAbout the Role:This is an exciting opportunity to join Sainsbury's as a Customer and Trading Manager, where you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth.Key Responsibilities:Manage a team of colleagues to ensure excellent customer service and a smooth shopping experienceDevelop and...
-
Member Relations Assistant
1 week ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone...
-
Member Relations Assistant
1 week ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone...
-
Member Relations Assistant
1 week ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone...
-
Member Relations Assistant
1 week ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As the first point of contact for member account queries, you will provide exceptional service and member experience with a confident and friendly approach.Key Responsibilities:Handle member account queries over the phone...
-
Team Member
1 week ago
Epsom, Surrey, United Kingdom McDonald's Full timeJob Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Crew Member at McDonald's. As a Crew Member, you will play a vital role in providing exceptional customer service and ensuring that our customers have a positive experience in our restaurant.Key Responsibilities:Provide excellent customer service by greeting...
-
Team Member
1 week ago
Epsom, Surrey, United Kingdom McDonald's Full timeJob Summary:We are seeking a highly motivated and enthusiastic individual to join our team as a Crew Member at McDonald's. As a Crew Member, you will play a vital role in providing exceptional customer service and ensuring that our customers have a positive experience in our restaurant.Key Responsibilities:Provide excellent customer service by greeting...
-
Member Relations Coordinator
2 weeks ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As a key member of our accounts team, you will be the first point of contact for members, providing exceptional service and resolving queries in a professional and timely manner.Key Responsibilities:Provide excellent...
-
Member Relations Coordinator
2 weeks ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As a key member of our accounts team, you will be the first point of contact for members, providing exceptional service and resolving queries in a professional and timely manner.Key Responsibilities:Provide excellent...
-
Member Relations Coordinator
2 weeks ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As a key member of our accounts team, you will be the first point of contact for members, providing exceptional service and resolving queries in a professional and timely manner.Key Responsibilities:Provide excellent...
-
Member Relations Coordinator
2 weeks ago
Epsom, Surrey, United Kingdom RoyalAutomobileClub Full timeAbout the Role:The Royal Automobile Club is seeking a highly skilled Member Relations Assistant to join our team at our Epsom Clubhouse. As a key member of our accounts team, you will be the first point of contact for members, providing exceptional service and resolving queries in a professional and timely manner.Key Responsibilities:Provide excellent...
-
Member Relations Assistant
2 months ago
Epsom, United Kingdom RoyalAutomobileClub Full timeMembers Relations Assistant - £18,849.60 - 9 month Fixed Term Contract - 24 hours per week The Royal Automobile Club is an exclusive world-class private members club, with 2 stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests. ...
-
Healthcare Customer Experience Representative
2 weeks ago
Epsom, Surrey, United Kingdom Nuffield Health Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Contact Centre Coordinator to join our team at Nuffield Health. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesExpertly handle all customer interactions, ensuring...
-
Healthcare Customer Experience Representative
2 weeks ago
Epsom, Surrey, United Kingdom Nuffield Health Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Contact Centre Coordinator to join our team at Nuffield Health. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key ResponsibilitiesExpertly handle all customer interactions, ensuring...
-
Bar Team Member
2 weeks ago
Epsom, United Kingdom Stonegate Pubs Full timeBar Team Member - Surrey Location- Cricketers Inn Bar Team Member We want our Bar Team Members to be great team players! You don’t need any experience to join as a Bar Team Member as we will teach you the rest. We want you to be able to connect with the team and deliver a great experience to our guests. Can you… Welcome and engage every guest Prepare...
-
Bar Team Member
1 week ago
Epsom, Surrey, United Kingdom Stonegate Group Full timeAbout UsAt Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld.Job OpportunityWe're looking for a talented individual to join our team as a Bar Team Member at Fever, our vibrant nightclub...
Member Experience Manager
4 months ago
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Company Description
Everlast Gyms...
In our world the passion and ambition of our people have kept us moving. Their passion for fitness is second to none, their knowledge and service levels hook the customer, their drive and ambition to be the best is unrivalled.
Elevation is a part of our core, matching with great company benefits to mention a few:
- 20% discount across all facias
- Frasers 1000 bonus scheme
- Free Gym membership
- Monthly Frasers Champion - winners get double their salary for the month
- Opportunity to deliver personal training sessions
Job Description
Job Purpose
- To maximise every member & guest's experience in our club.
- To support the sales and retention of memberships through excellent customer service.
- To have a thorough understanding of the fitness products/services on offer, working closely with the GM and FEM ensuring our members are benefiting from the member journey on offer.
- To up-skill the member experience team members to a level where they can recommend all the products/services on offer.
- To take ownership of all secondary retail spend working towards KPI's for yourself and the team.
- To manage and develop a commercially aware front of house team
- To have a full understanding of the membership software system to enable to manage member queries.
Fitness Product
- Ensure you and your team are always up to date with current Fitness Challenges, Class descriptions and gym floor focus.
- Support the Fitness Experience Manager with Gym Floor Tasks, Focus points and challenges.
- Take part in new classes to ensure you can effectively communicate to members
Commercial
- Take full ownership and accountability of the secondary spend KPI targets.
- Take full ownership of all member cancellations, and influence with revokes both in club and via phone calls.
- Be a major contributor to the sales process by excelling in conversion rates for all prospects and guests.
- Ensure the effective management of swimming lessons proactively increasing the revenue.
Qualifications
Need to be
- A role model for all club staff, leading by example with your excellent customer service, commercial and operational skills.
- An expert in all aspects of memberships, administration and email communication.
- An inspirational leader for your team, modelling industry leading service levels. Organised - to ensure membership requests, queries and complaints are dealt with promptly to provide an excellent customer experience.
- Driven and ambitious with a keen desire to learn and develop both behaviours and competencies specific to the role.
- A change agent, utilising the strong relationships built with key personnel and therefore able to implement new products and initiatives as and when required.
- Able to drop into operational key holder duties as and when the business requires.
- Passionate about fitness, administration and customer service
- Target focussed - to support the club with sales and retention towards achieving success for the business
- Revenue driven - to grow the member spend per head.
Additional Information
Want to know see more of the great things our brand does please visit our LinkedIn page here.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:
- Think without limits - Think fast, think fearlessly and take the team with you
- Own it and back yourself - own the basics, own your role and own the results
- Be relevant - Relevantto our people, our partners and the planet