Customer Experience Advisor

3 weeks ago

London, United Kingdom AVOVE LIMITED Full time
About usAvove have been appointed as the delivery partner for Yorkshire Water's AMP8 Developer Services Framework for the next four years, with a potential four-year extension. This framework involves a range of provisions, from mains and services to meter installations and sewerage diversions, as well as new supply connections and related activities for domestic and commercial customers' new developments. The contract covers all operational activity for both commercial and domestic developer services customers, with an emphasis on improving customer service, and is valued at approximately £95 million over the eight-year period. This is an exciting time to join our business in a period of growth These roles are brand new opportunities and your chance to join a business that values their employees.Responsibilities:Be responsible for managing an array of customer and client enquiries via telephone, in person, website and email channels.Ensuring the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly.Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately.Take ownership of tasks including resolution of any issues that might arise.Manage the resolution of customer complaints within given timescales and keeping within company KPIs and SLAs.Skills and Experience:Experience of working in a customer service role.Experience of working within the Utilities sector but not essential.Good People Management Skills.Can communicate clearly and professionally both written and verbally.Excellent IT skills using Microsoft Office (Word, Excel and Outlook)Full Driving LicenceCustomer Service related qualification or equivalent Ability to work under pressure, think clearly and act decisivelyWhat we can offer:We offer a competitive salary that is based on proven skills and experience. Hard work is celebrated and rewarded. We recognise that one size doesnt fit all so everyone has accessto a variety of flexible benefits that work for you.Min. 24 days holiday plus statutory holidays (option to buy more)Company pension schemeLife assuranceA selection of lifestyle benefit optionsFinancial well-being programmeEmployee assistance program for health and well-being and onsite mental health first aiders to support our colleaguesWe love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraisingOur main value is to Move Life Forward and we are committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates independently through all stages of recruitment process.

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