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Supporter Data Assistant

1 month ago

Bloomsbury London, United Kingdom The British Museum Full time
Role Summary

Supporter Data Assistant 
Advancement 
Full-time
Fixed-term (until 25 March 2025)
£28,144 per annum 
Application deadline: 12pm (midday) on Monday 9 December 2024

The British Museum seeks a Supporter Data Assistant to contribute to its mission of offering an exceptional supporter-centric experience. The role is integral to maintaining and enhancing supporter relationships by assisting in key strategic tasks related to data management, gift processing, and e-communications. Reporting to the Supporter Data and Insight Officer, the assistant will coordinate data projects, manage event nominations, support internal working groups, ensure accurate gift entry, and uphold GDPR compliance.

The candidate should possess excellent interpersonal and data skills, thrive in collaborative settings, and actively contribute to supporter engagement initiatives. Additionally, duties include training new staff, preparing mailing lists and supporter credits, and participating in Museum events, sometimes outside regular hours.

Key areas of responsibility:

  • Under the guidance of the Supporter Data and Insight Officer, to assist with the coordination of supporter data projects co-ordinate nominations for Museum event guest lists for members of the fundraising teams and other departments.
  • To provide support to the Database Officer Email and Insight with projects relating to e-communications; support with building emails and cleaning data.
  • To assist in the Advancement Operations Supporter Experience working group.
  • To assist where appropriate and collaborate with other teams to ensure supporters receive the best possible supporter journey and experience with the Museum.
  • To provide support with gift entry ensuring that gifts and pledges are entered onto the Raiser’s Edge using the correct fund codes to ensure accurate reporting of a total fundraising income.
  • Supporting the management of gift documentation.
  • To assist in keeping the Advancement Engagement plan up to date, including keeping track of critical data deadlines required.
  • To assist with the collection of insights, under the guidance of the Supporter Data and Insight Officer and Database Officer, Email and Insight.
  • Be responsible for checking and supporting the collating of large sets of data.
  • Play an active role at evening and breakfast events outside of working hours (time off in lieu will be given).

About you:

  • Educated to A-Level or equivalent.
  • Highly IT literate including Microsoft products such as Excel, and preferably with knowledge of CRM databases such as Raiser’s Edge.
  • Experience working at a charity or not for profit organisation, or in a creative industry.
  • Strong attention to detail and ability to multi-task and prioritise effectively.
  • Experience working proactively and methodically while managing your workload and deadlines.
  • Excellent creative and problem-solving skills, with a calm and patient approach to explain research matters to others.
  • Ability to work independently or as part of a team, and to work out of hours (time off in lieu will be given).

About the British Museum:

Founded in 1753, the British Museum’s remarkable collection spans over two million years of human history and culture. The Museum is a leading visitor attraction, and its world-famous collection includes the Rosetta Stone, Egyptian mummies, the Sutton-Hoo finds, and the Lewis Chessmen. The Museum also holds an extensive collection of prints and drawings spanning 600 years, including works by the greatest graphic artists such as Dürer, Michelangelo and Rembrandt.

You can view a selection of our impressive collection of prints and drawings in our virtual gallery.

The Museum offers a competitive benefits package including:

  • Generous annual leave allowance of 25 days (rising to 30 days after 10 years’ service) plus 2.5 privilege days and plus bank holidays
  • Membership of the civil service defined benefit pension scheme (find out here  what benefits a civil service pension provides).
  • Free entry to a wide range of museums and exhibitions
  • Participation in private and public Museum activities, including talks by leading curators from around the world and behind-the-scenes opportunities to learn how museums care for and manage their extraordinary collections
  • Interest-free travel, bicycle and rental deposit loans
  • Professional and personal development opportunities
  • Employee Assistance Programme
  • Discounts on food and gift shop purchases

Additional details:

The interviews are expected to take place w/c 6 January.  

If you have any additional needs that we should be aware of in order to support you with your application, please provide details to  .

The British Museum is committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated because of their relevant knowledge, skills and experience.

We offer a flexible way of working that allows our employees to work remotely in a way that suits them and the organisation. We welcome questions and conversations at interview stage about how flexible working could work for you. Typically, we would expect the post holder on site around 2 days per week. 

The Museum adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.