Customer Insight Analyst
3 weeks ago
Key Responsibilities
Process Evaluation: Conduct thorough assessments of existing customer service processes to pinpoint inefficiencies, bottlenecks, and areas ripe for improvement.
Data-Driven Analysis: Harness the power of data analytics to derive actionable insights, enabling informed decision-making and the formulation of effective process enhancement strategies.
Stakeholder Engagement: Collaborate closely with diverse stakeholders from across all functions to solicit input, understand pain points, and drive the implementation of continuous improvement initiatives.
Workflow Refinement: Assist the CI Lead in crafting and deploying streamlined workflows aimed at boosting productivity, minimizing errors, and enhancing overall operational efficiency.
Performance Measurement: Develop and deploy key performance indicators (KPIs) to gauge the impact of process enhancements and ensure sustained optimization over time.
Documentation Management: Maintain thorough documentation of processes, enhancements, and best practices to facilitate knowledge transfer and ensure adherence to regulatory standards.
Required Skills/Experience
Demonstrated experience in the financial services sector, particularly in process enhancement.
Proficient in analytical thinking and problem-solving, capable of extracting actionable insights from data.
Exceptional verbal and written communication abilities, adept at articulating intricate concepts to diverse audiences, including both technical and non-technical stakeholders.
Track record of successful collaboration within cross-functional teams.
Ability to thrive amidst shifting priorities and evolving business requirements in the dynamic landscape of financial services.
Familiarity with pertinent financial systems and technologies, with a bonus for proficiency in process automation tools.
Salary & Benefits
£40-£50K (DOE)
Hybrid working
Pension 10% employer contribution regardless of your contribution
Employee discounts
Retail Discounts
Disclaimer
CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database.
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