Casual - Support Officer

2 weeks ago

Hackney, United Kingdom Riverside Full time
Job Description
Job Title: Casual Support Officer
Salary: £14.02 per hour
Working Hours: As required
Location: Hackey Young People, Hackney
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Casual Support Officer
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways.
Some of your responsibilities will include:
  • Carry out assessment to identify and prioritize needs
  • Use SMART goal planning to provide needs led holistic support
  • Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
  • Provide a comprehensive support planning service to customers in line with the department's policies, procedures, and approach
  • Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
  • Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

About You
We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.
We are looking for someone with:
  • Experience of working with vulnerable people with a range of needs in a support capacity
  • Good communication skills and the ability to engage with and respect the needs of vulnerable people
  • Excellent team working skills
  • Housing sector knowledge
  • Strong IT skills to manage and maintain administration and recording systems
  • Excellent team player who can work flexibly to meet business requirements
  • Flexibility to cover shifts, sometimes at short notice

Why Riverside?
One Housing Group is now part of Riverside. At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you'll enjoy:
  • Competitive pay & generous pension
  • Investment in your learning, personal development and technology
  • A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to avoid disappointment.
Role Profile
Supporting Customers:
We use Psychologically Informed approaches and Trauma Informed Care principles to support our customers to develop new ways of thinking and to make steps towards independence, by:
  • Leading on Co-producing bespoke support and move-on plans, involving key stakeholders (e.g. family/other support providers), where appropriate
  • Organising and carrying out regular planned reviews of support and risk plans, or following an incident/significant change in a customer's circumstances
  • Engaging customers to meet agreed outcomes and develop life skills
  • Assisting customers with day-to-day support and tenancy-related matters
  • Identifying and promoting opportunities for employment, education and training and supporting customers to remove barriers to accessing these opportunities
  • Signposting customers to appropriate external support services, including interventions such as food banks and other community resources
  • Supporting customers to be 'tenancy ready' to enable successful move on
  • Supporting customers to be financially independent through budgeting plans and maximising income
  • Supporting and monitoring customers' healthcare needs, ensuring appropriate contact with healthcare professionals
  • Empowering customers to move towards self-management of their medication by following the medication procedure
  • Leading on support initiatives including Group Work
  • Ensure the safety of our customers by following local safeguarding procedures, recognizing and acting on any significant risk, and escalating appropriately
  • Record and update clear, factual, accurate, strengths based customer information on the local or appropriate digital platform

Service Delivery:
  • Facilitate the referral process into the service and assess potential new customers
  • Contribute to the delivery of a housing management service, including income collection and providing customers with tenancy-related support
  • Work with customers to maintain a safe environment by reporting repairs and health and safety concerns
  • Clean and prepare rooms as appropriate
  • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service
  • Develop and maintain local partnerships to provide a holistic range of support for customer
  • Carry out day-to-day administration and operational duties
  • Other Information:
  • You will be required to work flexible hours to meet customer and business needs, which may not include normal office hours
  • You will be required to travel to different properties within the defined area as and when required
  • Use the Lone Worker system as and when necessary
  • Ensure customers are safe at all times - carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
  • Deliver your role in line with Riverside company values - "Our Riverside Way"
  • Participate in team meetings, attend regular supervisions and reflecting practice sessions
  • Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
  • From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager

Person specification
Essential
  • An understanding of the barriers faced by vulnerable and diverse customer groups and individuals with complex needs
  • Experience of delivering structured support and risk management
  • Be a team player with a caring, empathetic, flexible and have a resilient, can-do attitude
  • Previous experience in positively resolving incidents
  • Demonstrate initiative and confidence to make and act on decisions
  • Competent administrative and IT skills (to be able to produce reports and other communications)

Desirable
  • Knowledge of Psychological or Trauma Informed approaches to support
  • Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
  • Knowledge of current benefit systems
  • Experience of working in a care and support environment

About Us
Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Our ways of working
Commitment to Diversity

  • Casual Support Worker

    2 weeks ago

    Hackney, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and empathetic Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing support to our customers, helping them to achieve their goals and improve their overall well-being.Key ResponsibilitiesCustomer Support: Provide one-to-one support to customers, helping...

  • Casual Support Worker

    2 weeks ago

    Hackney, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and empathetic Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing support to our customers, helping them to achieve their goals and improve their overall well-being.Key ResponsibilitiesCustomer Support: Provide one-to-one support to customers, helping...

  • Support Officer

    3 months ago

    Hackney, United Kingdom The Riverside Group Full time

    **Job Title**:Support Officer **Contract Type**:Perm **Salary**:£27,343 per annum **Working Hours**:37.5 **Working Pattern**:Rota shifts 7.30am-10.00pm Monday to Sunday, working 1 weekend in 4 **Location**:Hackney Young People, Hackney **The difference you will make as a Support Assistant** You will be key in the day-to-day running of one of our supported...

  • Support Officer

    17 hours ago

    Hackney, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and empathetic Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing care and support to our customers, enabling them to make informed decisions about their lives and increase their sense of wellbeing.Key ResponsibilitiesCarry out assessments to identify...

  • Support Officer

    19 hours ago

    Hackney, United Kingdom Riverside Full time

    About the RoleWe are seeking a highly motivated and empathetic Support Officer to join our team at Riverside. As a Support Officer, you will play a vital role in providing care and support to our customers, enabling them to make informed decisions about their lives and increase their sense of wellbeing.Key ResponsibilitiesCarry out assessments to identify...

  • Support Officer

    3 months ago

    Hackney, United Kingdom The Riverside Group Full time

    **Job Title**:Support Officer **Contract Type**:Permanent **Salary**:£27,343 per annum **Working Hours**:37.5 per week **Working Pattern**:7 day rolling rota. 9-6pm, 1-9.30pm, and sleep in: 1-11pm, sleep until 8am, work 8am-3pm. **Location**:Salvesen House, Hackney **The difference you will make as a Support Officer** We believe in providing care and...

  • Executive Support Officer

    4 weeks ago

    Hackney, United Kingdom Hatched Recruitment Group Full time

    Executive Support Officer Hackney £24.53/hr Start date: ASAP 3 - 6 months contract We are looking for an Executive Support Officer to provide outstanding administrative and executive support to the Chief Executive. This includes: extensive diary and inbox management; taking accurate meeting notes; acting as a key interface between the Chief...

  • Programme Support Officer

    3 months ago

    Hackney, United Kingdom Essential Employment Full time

    Programme Support Officer needed in East London. The hourly rate is £22.6ph PAYE This is a temporary role The reference number is: RQ1186715 A high degree of flexibility will be required, and the Programme Support Officer will have the ability to adapt to different priorities and provide programme support as projects develop or emerge. The postholder...

  • Care Assistant

    4 months ago

    Hackney, United Kingdom Parador Care Support Ltd Full time

    Are you looking to expand your skills and enhance your career as a Personal Care Assistant? Parador Care Support is recruiting for a client in the E5 Hackney area. If you are interested in joining the team and helping our client, please do not hesitate to contact us by forwarding your CV. Parador Care Support is seeking Care assistants (preferably with...

  • Service Support Officer

    3 months ago

    Hackney, United Kingdom TEAM CONTINUITY SOLUTIONS LTD Full time

    We have an exciting opportuntiy **Service Support Officer Mon - Fri 900-1700 £18.52 per hour** **Job Summary**: We are seeking a highly organized and detail-oriented individual to join our team as a Service Support Officer. You will be responsible for providing administrative support within children and families, ensuring that systems meet procedural...

  • Support Officer

    4 weeks ago

    Hackney, United Kingdom Central Recruitment Services Ltd Full time

    Central is currently recruiting for a Support Officer, to work in the Hackney area. The service provides high support to those with mental health and forensic mental health with the aim of moving them on to lower support accommodation or independent living. The successful candidate will be required to work 37.5 hours per week, working across Monday –...

  • Business Support Officer

    1 month ago

    Hackney, United Kingdom Tempex Recruitment Ltd Full time

    This is a full-time administrative position in the Clinical Service with Hackney Council. The appointed candidate will be supporting a team of 7 practitioners within a team that support relationship breakdowns and crisis for children on the edge of care. Key Accountabilities: To provide comprehensive and professional administrative support within...

  • Support Officer

    1 week ago

    Hackney, United Kingdom Central Recruitment Services Ltd Full time

    Central is currently recruiting for a Support Officer, to work in the Hackney area. The service provides high support to those with mental health and forensic mental health with the aim of moving them on to lower support accommodation or independent living.The successful candidate will be required to work 37.5 hours per week, working across Monday –...

  • Repairs Support Officer

    3 months ago

    Hackney, United Kingdom Essential Employment Full time

    Repairs Support Officer needed in Hackney The pay rate is £21.10ph PAYE This is a temporary role The reference number is: RQ1117953 To support a building maintenance team who are responsible for the responsive repairs functions for a portfolio of approximately 5,000 social housing units. **Essential Employment is acting as an Employment Business in...

  • Technical Support Officer

    3 months ago

    Hackney, United Kingdom job switch limited Full time

    **PURPOSE OF THE JOB** The post-holder will provide high quality technical support and administrative services to the Resident Safety team. The role will be responsible for providing a range of technical, project and administrative support to Resident Safety, including updating databases and other information in an accurate and timely manner, and...

  • Business Support Officer

    4 months ago

    Hackney, United Kingdom Deekay Technical Full time

    Hackney’s Children and Families Service is looking for a Service Support Officer on an interim basis to provide administrative support for Child Protection Conferences. Support will include taking minutes for Child Protection Conferences, liaising with professionals and service users, drafting and distributing conference invites, plans and minutes,...

  • Executive Support Officer

    3 months ago

    Hackney, United Kingdom 4TH EARTH LIMITED Full time

    The post holder will provide a high quality, confidential and proactive secretarial and administrative support service to five Heads of Services within the Adult Services Directorate The post holder will also provide a financial administration and reconciliation of purchase orders and invoices for these service heads and co-ordinate and produce the...

  • Business Support Officer

    2 weeks ago

    Hackney, United Kingdom Hatched Recruitment Group Full time

    Business Support OfficerHackney 22/hr36/hrs a week Start date: ASAPThis is a full time administrative position in the Clinical Service, specifically the Edge of Care Team, the post will be a full time office based role at the clinical hub (the address is Howard Road, Hackney, N16 8PX).The appointed candidate will be supporting a team of 7 practitioners...

  • Business Support Officer

    3 months ago

    Hackney, United Kingdom Best Edo Ltd Full time

    Job Overview: We are seeking a highly organized and detail-oriented individual to provide comprehensive, customer focused, administrative, data management, project, and financial support to teams across the repairs client service. The postholder will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC...

  • Business Support Officer

    3 months ago

    Hackney, United Kingdom Deekay Technical Full time

    1. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care. - 2. To undertake all administrative work associated with the ordering and tracking of repairs works...