Customer Service Advisor
4 weeks ago
We are looking to recruit a Customer Service Advisor to join our Customer Team at our Osprey House Hub in Chingford, London.
About the Roles
Using our contact centre script and system diagnosis tool, you’ll be responsible for responding to a high volume of calls and emails, liaising with clients and capturing their information such as contact details, preferred contact method etc, as well as sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents and help them to self-solve simple and low risk issues where possible.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence, all in a timely manner.
About You
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you’ll ideally have previous experience within the repairs and maintenance sector, or a trade-based background, with experience dealing with high volumes of calls and good problem-solving skills.
Benefits
* Profit Share Discretionary Annual Bonus Scheme
* 26 Days Holiday & Bank Hols
* Enhanced Pension Plan
* Healthcare Cash Plan (Including 24hr GP)
* Life Assurance & Accident Cover
* Share Save
* Enhanced Maternity & Paternity Pay
* Work Perks Discounts & Vouchers
* Buy & Sell Holiday
* Flexible Working & Flexible Bank Holidays
* Cycle to Work
* Volunteering (2 days paid)
* Learning & Development Opportunities
* Extensive Wellbeing Support, including EAP
* Loyalty & Values Awards
* Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates
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