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Service Manager

4 months ago

York, United Kingdom Rapita Systems Ltd. Full time
Industry leading verification tools & services Technical resources for industry professionals
Head of Engineering Services (aerospace, software projects, York/UK)
Full-time
What will you love about being the Head of Engineering Services
Rapita Systems is seeking a proactive leader with passion for project management and strategic problem solving to take the role of Head of Engineering Services, leading the delivery of complex technical software projects to aerospace customers around the world.
If you enjoy team leadership, working with people, project management and strategic business planning, then this role is for you. This is an opportunity for you to lead the growth of software engineering services with the Rapita group by delivering customer satisfaction in advanced and complex software services projects. 
Your main responsibility is to own and implement the software engineering services strategy, with the objective to grow and deliver high quality software services to customers in the aerospace and high-integrity systems software industries. You will lead the delivery of various software services based on our leading software verification tooling, multicore timing and safety analysis solutions as well as software V&V and other related services. 
Developing, improving and implementing the software services strategy to deliver expert, high quality software services.
Improving the way we work, including process improvement, quality management and driving efficiency.
Coordination of expert engineers across the organization, selection and training of teams and project leads.
Project Management:
Leading key technical projects, hands-on project management working with customers.
Resource management and scheduling.
Project Planning and Costing:
Building a strong relationship with clients to understand their needs and expectations.
Planning and quoting software services projects, working with the sales team to bring new projects and grow business. 
Demonstrable experience of project management of software projects.
Expertise in project management methodologies.
A strong technical background that helps you to understand the technical customer needs and how we can deliver excellence.
A degree in computer software engineering, IT, electronics or related field.
Excellent communication and customer-facing skills, ability to collaborate with software engineers and managers at all levels.
Effective multitasking abilities, capable of managing multiple projects simultaneously.
Knowledge/experience of aerospace or high integrity software, for example DO-178C, DO-278.
We have an innovative ethos and culture, and an open, flexible working environment. Rapita offers flexible working times, 33 days of flexible annual leave (including bank holidays), private pension, cycle to work scheme, Perkbox, team away days, free fruit and drinks, office cycle/car parking and other benefits. Most roles can be done with a hybrid approach of home-working and office working. Our office is based in the lovely city of York, which is a fantastic place to live and work - if you need it, we can help you settle in with a relocation package.
The work we do helps our customers to provide safer and greener flights – we are proud that the technologies we work with contribute to safe and reliable systems. We work with customers who design the latest low-carbon technologies, autonomous vehicles, advanced displays, and pilot support.
Rapita Systems is a specialist in on-target software verification, performance profiling, and timing analysis of real-time embedded systems. Our major customers are in the aerospace (civil and defence) and automotive industries.