Deskside Support Engineer

4 weeks ago

Slough, United Kingdom Cognizant Full time

This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.



Key Responsibilities:

  • To provide 1st and 2nd line support to internal customers regionally and globally for problems they have with customer issued hardware and software and access to systems.
  • Responsible for the the majority of issues are tracked via a problem ticketing system with occasional walk-ups and phone calls when the end user cannot access the ticketing system or in case of urgency.
  • Responsible for the tickets involve issues or projects related to the physical endpoints, the software installed, connectivity as well as virtual machine support. Additionally, as and when needed, supporting end users and peer groups related to network, server, voice and conferencing systems.
  • To Support of key applications including operating system, security, performance, monitoring, client software, supporting systems and applications.
  • To Perform complex troubleshooting and analysis to determine ways to improve a system’s reliability, scalability, availability, and performance.
  • Responsible to Work with engineers to design and implement solutions.
  • Documentation of troubleshooting guides and Technical Product Training
  • Responsible to participate in project meetings, liaise, and participate in meetings with vendors and software providers.
  • To Provide support and mentoring to other team members
  • To provide on-job training to new or inexperienced members of the team.
  • Responsible for the end user systems within the corporate environments
  • To Install, Configure and Maintain proprietary software, Cisco software, MAC OS and Microsoft products including but limited to Windows OS, Office 365, Webex, etc.
  • Responsible to assist technical Project Managers in delivering projects System Administration, Project Management, BAU support & Global laptop inventory Management.

Required Skills

  • Should have experience in role calls for a high level of customer focus and the ability to work to changing deadlines, changing priorities and the ability to work under a degree of pressure and independently.
  • Experience in supporting systems software and hardware technologies.
  • Should have experience in System administration and IT certifications in Microsoft, or other network related fields are a plus.
  • Working knowledge of virtualization, VMWare, or equivalent
  • Strong knowledge of Enterprises IT systems and networking software, hardware, and networking protocols.
  • Demonstratable advanced experience with scripting such as Python, PowerShell and automation tools.
  • A proven track record of developing and implementing IT strategy and plans.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection and disaster recovery protocols.
  • Strong technical background in Apple and Microsoft operating systems, Microsoft Office suite, Microsoft Exchange and Active Directory Administration.
  • Strong knowledge of hardware for servers, workstations, and notebooks.
  • Ability to research and provide solutions for infrastructure related products.
  • Knowledge of corporate and external audit standards such as Sarbanes Oxley
  • Knowledge of Webex chatbot and development with Python
  • Strong knowledge level of these technologies is required:
  • Operating Systems: Windows 10, Mac OS, IOS, Android
  • Hardware Technologies: IBM/Lenovo/Dell/Apple/HP Personal Computers
  • Software Technologies: LDAP, Active Directory, SharePoint, Exchange, JAMF Administration, KACE- SMA & SDA, Beyond Trust – Bomgar & Enterprise Privilege Management, MS Office, BitLocker, Imaging, Office 365, Advanced Knowledge in Service Now, Webex Platform& Unified Communications.
  • Should have experience in Advanced Scripting: PowerShell, Python & Automation Experience
  • Should Perform 24 x 7 On Call Support for corporate system.




At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration, and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.



You will be joining a network of some of the most creative, innovative, and dedicated people in the industry with ample opportunities to learn and develop your career.




Our Associates are chosen for their attitude, skills, knowledge, and enthusiasm but above all, their belief that anything is possible.




Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.

  • Deskside Support Engineer

    1 month ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    4 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    1 month ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    1 month ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    1 week ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects.Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.Our services...

  • Deskside Support Engineer

    2 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects.Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure.Our services...

  • Deskside Support Engineer

    2 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    2 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    3 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    2 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    3 weeks ago

    Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    2 weeks ago

    Slough, Berkshire, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    2 weeks ago

    Slough, Berkshire, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizant’s Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Deskside Support Engineer

    4 weeks ago

    Berkshire, South East, Slough, Berkshire, SL3 8AG, Slough, United Kingdom Cognizant Full time

    This is an excellent opportunity for Deskside Support Role professionals to be part of leading-edge technology projects. Cognizants Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our...

  • Field Engineer L2 UK

    3 months ago

    Slough, United Kingdom Excis Compliance ltd Full time

    We are seeking a highly skilledand proactive Level 2 Field Engineer to support a dynamic clientenvironment based in Slough. The ideal candidate will assistendusers with technical issues monitor network systems and ensurethe smooth functioning of PCs and peripherals. The role requirestroubleshooting expertise the ability to work under pressure and akeen focus...

  • IT Support Engineer

    3 days ago

    Slough, United Kingdom The Fortune Group Full time

    The Fortune Group our recruiting for an IT Support Engineer to cover, 1st, 2nd line and some 3rd line support. Suitable IT Support Engineers will cover, service desk, and desktop support, you will need a full UK driving license for occasional travel, acting as the primary point of contact for users across multiple locations, you will address application,...

  • Desktop Support Engineer

    1 month ago

    Slough, United Kingdom CV-Library Full time

    Role: Desktop Support Engineer Length: 12+ month engagement Location: Slough - 3/4 days per week IR35 Status: Inside IR35 Pay Rate: £150 - £200 per day One of my global pharmaceutical clients are currently looking for a Desktop Support Engineer. They are looking for a Desktop Support Engineer to join them on-site with travel to site in Slough...

  • Production Support Engineer

    2 months ago

    Slough, Slough, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Production Support Engineer to join our team. The ideal candidate will be responsible for performing routine and preventive maintenance, troubleshooting equipment issues, and collaborating with production teams to minimize downtime.Key Responsibilities:Conduct regular maintenance checks on equipment.Diagnose and...

  • Production Support Engineer

    1 month ago

    Slough, Slough, United Kingdom beBee Professionals Full time £35,000 - £45,000

    beBee Professionals is seeking a skilled Production Support Engineer to join our team. Key responsibilities include performing routine and preventive maintenance, troubleshooting equipment failures, and ensuring all machinery functions efficiently.Key Responsibilities:Perform routine maintenance on manufacturing equipment to prevent downtime.Diagnose and...

  • Production Support Engineer

    2 months ago

    Slough, Slough, United Kingdom beBee Professionals Full time £35,000 - £45,000

    Job Title: Maintenance EngineerWe are seeking a skilled Maintenance Engineer to join our team at beBee Professionals in Slough. As a key member of our production team, you will be responsible for ensuring the smooth operation of our manufacturing equipment and facilities.Key Responsibilities:Perform routine and preventive maintenance on manufacturing...