Client Account Manager

4 weeks ago

Salford, United Kingdom Ralph Recruitment Full time
A fantastic opportunity for someone who enjoyed building relationships through account management and a proven track record of retaining clients.
Ralph Recruitment are proud to be working with an innovative, forward thinking, professional service company based in Salford,Manchester.
We love supporting this company with their recruitment, they invest in their employees within a refreshing, happy and supportive environment And in addition…the wonderful offices, break out areas, free breakfast plus other treats
This fantastic role for an Account Manager is working with clients to provide advice and support, helping them to resolve any issues they may have.
This position requires strong customer service and communication skills, as well as the ability to think critically and problem solve. As a Customer Service Exec, you must be able to build trust and rapport with clients and have a solid understanding of relevant products and services provided
The Opportunity-
To ensure that clients receive the highest quality of service and support. This involves providing a personalised experience for clients, resolving their issues quickly and efficiently, and advocating for their needs and interests. You will be responsible for providing superior customer service, promoting products and services, and delivering an exceptional experience to all clients. They also provide feedback to management on customer satisfaction and product/service quality.
Duties
* Identify needs and provide assistance in addressing them
* Facilitate access to services and resources
* Work in partnership with other internal stakeholders to ensure client needs are met
* Provide referrals to other resources
* Document information and maintain accurate records
* Participate in regular supervision, training and meetings
* Conduct regular review meetings with clients
* Contract renewals and service upsell & cross-sell
SKILLS/EXPERIENCE REQUIRED
​Required Skills
Key skills include:
* Excellent interpersonal and communication skills
* Ability to listen and empathize with clients
* Ability to think critically and problem-solve
* Ability to work independently and in collaboration with colleagues
* Knowledge of relevant laws and regulations
About you -
* Strong interpersonal and communication skills
* Proven customer service/account manager experience within a commercial office environment
* Knowledge of legal and social services ideal but not essential
* Ability to work with diverse individuals and communities
* Organisational and problem-solving skills
* Ability to work independently
All applications are dealt with in the strictest of confidence.
To confirm, the services advertised by Ralph Recruitment Ltd are those of an Employment Agency. We continually strive to be the industry leader in delivering the highest calibre of candidates to our client’s companies, whilst enhancing the careers of our candidates. For further information and contact details, please visit our website. Where you will also find links to our Privacy Policies.
By submitting your details you are consenting to Ralph Recruitment Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Ralph Recruitment Ltd to seek employment on your behalf. You are consenting to your details being forwarded to clients and to giving your consent to your personal data being stored on a database and to use in order to secure employment.
Unfortunately, due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally and so if you have not heard back from us within 21 days, please consider your application unsuccessful.
Thank you for working with Ralph Recruitment Please contact Louisa Ellis for further details

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