Recovery Navigator

The Recovery Navigator role sits within the Recovery Directorate and forms a part of the Recovery Support Team, utilising all of the resources it has to offer. This post will support Forward Trust service users who are committed and engaged in a recovery pathway, including those with complex needs to transition, thrive and settle back into the community.

The role is based in HMP Highdown and HMP Coldingley with some remote working. Travel is also required to Head office (London), HMP The Mount, Heathrow IRC and Surrey community projects.

The team focuses on a person centred approach enabling service users to sustain and maintain their recovery and fulfil their best potential. We aim to work in partnership with many agencies giving them the opportunity to offer their services to our service users, ensuring that every client has access to holistic and multidisciplinary service that meets their individual needs.

Recovery Navigators will be multi-skilled to provide support and a range of interventions across all complexity levels and be able to work across Forward Trust services, providing flexibility and resilience against changing demand.

The role will also deliver services which enhance access to treatment as well as providing additional support and guidance meeting the needs of people whose substance use disorders often co-occur alongside other complex needs.

Recovery Navigators will also play an active role in facilitating and delivering Forward Trusts online day programme.

You will be responsible for adhering to the targets set by Forward and your line management. Co-operative working relationships with partner agencies and other internal staff are vital to this role.

Some degree of flexibility is required to support ‘out of office’ hours and the continuity of service delivery.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 30 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

• To provide a comprehensive, inclusive and bespoke Recovery Support Service, including advice and guidance to Forward Trust clients.
• Conducting robust needs assessments to ensure service user needs are identified and a bespoke supportive plan is created with the service user at the centre, including signposting to other internal and external services.
• You will ensure that a holistic service is delivered safely to our clients in line with individual and team targets outlined by the Team Leade
• Support with the organisation and smooth running of events and Forward reunions– whether social events, fundraising events or celebratory events.
• Support the team with the delivery of Recovery Support services including 1:1 casework and group work
• Work with the communications team to research and write copy, new stories and case studies for both internal and external audiences, such as newsletters, website articles, blogs and press release
• Promotion of the Forward Connect network and it’s interventions to SU’s, staff and relevant local external agencies such as supported housing projects
• Working with the Communications team, you will assist with the design and editing our client magazine, The Journey.
• Conduct research to support new projects and activities within Forward Connect
• Develop links with relevant agencies including residential rehabs, supported housing / housing providers, and other local organisations offering volunteering opportunities
• Available to facilitate Forward Connect meetings as and when required to a good standard
• Develop skills in the collection and recording of data for audit, research and reporting purposes
• Keep databases up to date and accurate and managed in accordance with Data Protection Principles and Law
• Take on other tasks and responsibilities as deemed appropriate by the Line Manager
• Participate and contribute in key meetings such as team meetings and multi-disciplinary reviews, sharing information appropriately
• Facilitate/ delivery any interventions or structured programmes that fall within the Recovery Directorate.

• Knowledge and experience of the criminal justice sector and Recovery Agenda.
• A thorough knowledge of the needs of clients who are in abstinence based recovery
• Experience of assessing adults in need of support around substance misuse and maintaining abstinence based recovery
• Experience of substance misuse field and/or experience of working in a related field or similar field
• Demonstrable experience of managing high caseloads, carrying out/ completing risk/ comprehensive assessments, SMART action plans and maintaining effective case records
• Experience of delivering both 1:1 and group-work interventions using motivational techniques and trauma informed approaches
• Experience of working effectively with adults experiencing multiple disadvantages; unemployment, homelessness, mental ill health, substance use
• The ability to set and stick to professional boundaries
• Experience of working with treatment and/or healthcare services
• The ability to set and stick to professional boundaries
• Demonstrate the ability to organise workload , ensuring effective time management and prioritisation to meet targets
• Working knowledge of using Microsoft office packages, database monitoring systems and Strong skills in IT communication
• An understanding of the needs of clients who are in or working towards recovery

We value the dedication and commitment of our employees by rewarding them with market-leading pay and benefits.

We also offer:

• Flexible working
• Season Ticket Loan Scheme
• Cycle to work scheme
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Recovery Navigator JD 2024 - Various Locations