Customer Relations Manager
3 hours ago
Job Description: Customer Relations Manager Location: Slough with hybrid working Reports to: Aftersales Director About the Role: Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market.This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT hatchback. As Jameel Motors partners with GAC to bring their innovative range of vehicles to the UK market, we are seeking a highly skilled and motivated Customer Relations Manager to join our team. This pivotal role will oversee the inbound contact by customers and potential customers into AION Auto UK, ensuring exceptional service standards and acting as a benchmark of customer service excellence both internally and towards our retail partner network. The ideal candidate will have extensive experience of operating in a remote customer facing environment with strong understanding of the systems and processes that create outstanding customer outcomes. Experience of working within a retail automotive or similar customer/retailer/ importer environment will be useful. Find out more and follow us on AION Auto UK’s LinkedIn page . Key Responsibilities: Lead all aspects of the customer facing response on behalf of AION Auto, handling daily customer interactions across multiple channels (phone, email, chat). Handle escalated customer issues with professionalism and empathy including liaising with our retail partners to resolve customer issues quickly and cost effectively. Develop and implement strategies to improve customer satisfaction and retention including the development of customer service tools, scripts, and internal and customer facing knowledge bases. Develop and implement appropriate systems, policies, procedures, and processes in line with best practice and supporting the high customer expectations of the AION brand. Initially this will be a hands-on role, but as the brand grows in the UK, to recruit and manage a customer relations team. Collaborate with other departments (sales, logistics, product, aftersales) to resolve cross-functional issues. Ensure compliance with company policies, industry regulations, and data protection standards. Identify opportunities to streamline processes and enhance efficiency. Candidate Profile: Proven experience in customer service management or team leadership. Strong communication, problem-solving, and conflict resolution skills. Ability to manage remote teams effectively using digital collaboration tools. Analytical mindset with experience in reporting and performance tracking. Familiarity with CRM systems and customer support platforms. What We Offer Opportunity to be involved with the launch of a major new automotive brand in the UK market The chance to shape the future of sustainable mobility in the UK Competitive compensation package Hybrid working model Health and wellbeing support through our partnership with the automotive charity, Ben. #AskHerToApply #WiEV #WomeninEV
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Customer Relations Manager
1 week ago
Slough, United Kingdom AION Auto UK Full timeCustomer Relations Manager Location: Slough with hybrid working Reports to: Aftersales Director About the Role: Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market. This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT hatchback. As Jameel...
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Customer Relations Manager
1 week ago
Slough, United Kingdom AION Auto UK Full timeJob Description: Customer Relations ManagerLocation: Slough with hybrid working Reports to: Aftersales DirectorAbout the Role:Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market.This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT...
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Customer Relation Manager
7 days ago
Slough, Berkshire, United Kingdom AION Auto UK Full timeCustomer Relations Manager Location: Slough with hybrid working Reports to: Aftersales Director Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market.As Jameel Motors partners with GAC to bring their innovative range of vehicles to the UK market, we are seeking a highly...
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Customer Relations Manager
2 weeks ago
Slough, Berkshire, United Kingdom AION Auto UK Full timeJob Description: Customer Relations Manager Location: Slough with hybrid working Reports to: Aftersales Director About the Role: Jameel Motors, in partnership with Chinese automaker GAC, is proud to introduce the AION range of electric vehicles to the UK market.This marks GAC’s first entry into the region, launching with the AION V SUV and the AION UT...
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Slough, United Kingdom AION Auto UK Full timeA pioneering automotive company in the UK is seeking a Customer Relations Manager to oversee customer interactions and enhance satisfaction. The role involves leading a team, managing escalated issues, and developing strategies for improvement. Candidates should have a strong customer service background, excellent communication skills, and experience with...
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Customs Manager
2 weeks ago
Slough, United Kingdom White Recruitment Full timeCustoms Manager – Colnbrook – Circa £50kWe are seeking an experienced Customs Manager to join our dynamic team in Colnbrook. This permanent, full-time role is ideal for someone with strong leadership skills, proven courier import experience, and a deep understanding of HMRC customs clearance procedures. As an Customs Manager, you will lead a small team,...
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Senior Employee Relations
2 weeks ago
Slough, United Kingdom Atlas Full timeA leading support services company in Slough is looking for an Employee Relations & TUPE Manager to lead their HR team. The role requires extensive experience in employee relations and TUPE, with a focus on collaboration and fairness. You will guide and develop a team, ensuring compliance with UK employment law while fostering an inclusive and supportive...
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Employee Relations Advisor
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Slough, United Kingdom Park Street People Full time**Our client, an established company who are constantly working to innovate within the distribution sector, is currently looking for an Employee Relations Advisor to join their team in Slough on a permanent, full time basis.** As an Employee Relations Advisor, you will be responsible for providing comprehensive Employee Relations support to employees across...
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Customs Manager
2 weeks ago
Slough, United Kingdom White Recruitment Full timeCustoms Manager – Colnbrook – Circa £50k We are seeking an experienced Customs Manager to join our dynamic team in Colnbrook. This permanent, full‑time role is ideal for someone with strong leadership skills, proven courier import experience, and a deep understanding of HMRC customs clearance procedures. As a Customs Manager, you will lead a small...
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Employee Relations
2 weeks ago
Slough, United Kingdom Atlas Full timeAbout The Role Based from our beautiful Head Office in Datchet, Slough (SL3 9JT), this is a full-time position working 40 hours per week, Monday to Friday, with a salary of £55,000–£65,000 per annum depending on experience. We’re delighted to introduce a newly created position within our HR team – Employee Relations & TUPE Manager. This is a pivotal...
