Operations Manager

3 weeks ago

Greater London, United Kingdom Echo Artists Ltd Full time

Echo is recruiting for a new Operations Manager to support operations across the business. We’re looking for someone who is experienced in managing operational systems, processes and keeping track of fast paced projects in a fast paced, dynamic environment. 


The ideal candidate will be a pragmatic problem solver, willing to learn and take on new challenges, highly organised with great attention to detail and someone with the ability to manage and prioritise multiple projects, maintain a positive ‘can-do’ attitude and build constructive working relationships across the team.


About the company:

Echo Artists is a dynamic talent agency representing Production Designers, Directors of Photography, Costume Designers, Editors and Hair and Make-Up Designers in Film, Television, Commercials and Music Videos. We’re passionate about Film and TV and the brilliant stories that stem from a wonderfully talented collaborative team. We love being creatively and logistically involved in our Clients’ projects, facilitating new collaborations and helping our Clients secure interesting, original projects, giving them advice, protecting their rights and negotiating hard on their behalf. We strive to listen, give support, and do whatever we can to make the difference for their careers. Echo also actively seeks to aid the development and wellbeing of all members of staff and provide a positive, healthy, and fun working environment.


About the role:

  • Reporting to CEO and Founder
  • Primarily office-based (De Beauvior Block, Dalston) with option to work 2 days per week remotely
  • Core hours, Monday-Friday, 9:30AM to 6PM


The Operations Manager is responsible for ensuring smooth, efficient delivery of projects and efficiently building operational capability across the business. They will oversee overall company wide systems and processes, identify areas of operational improvement and work with the CEO on projects to build or improve capabilities, oversee the systems that support project delivery, triage operational issues as they arise and input into the strategic direction of the business.


Main responsibilities: 

Systems and processes

  • Identification of inefficiencies and pain points in processes or tooling, identification of solutions to address issues including Implementation/ migration to new systems and solutions.
  • Maintenance of IT infrastructure and data systems (e.g. hardware, Hubspot, Google Drive, comms/client/ project management tools), including user management, Admin tasks, back-ups, gardening and clean up of data.
  • Oversight of data security across systems including management of personal data, password policies and employee training.


Client project management

  • Managing systems and processes to support the smooth running of projects including regular reporting on project progress and blockers and ensuring adequate resourcing.
  • Oversight of established client management processes including CVs/selling clients, identification of opportunities and providing feedback and management of overall schedules.


Facilities and office management

  • Oversight of facilities and equipment to ensure they are in fully working order and that the business is equipped to carry out its work, including triaging and managing technical/IT/equipment issues.
  • Working with building/ facilities managers or other suppliers to maintain contracts and manage issues or repairs.
  • Oversight of travel and expenses ensuring clear guidelines are in place and budgets are adhered to.


Marketing

  • Management of Marketing/ PR calendar and content creation that support follower growth and engagement, ensuring the quantity and quality of content is appropriate and on-brand.
  • Oversight of domain and website maintenance and updates.
  • Oversight of social media accounts – Facebook, Instagram, LinkedIn, Company Website. 


HR: talent management, development and culture (currently mat leave cover)

  • Oversight of process and co-ordination of appraisals, development and training alongside Line Managers.
  • Oversight of employee welfare including ensuring appropriate policies are in place and co-ordinating team events and training.
  • Oversight of hiring, onboarding and leavers processes alongside Line Managers.
  • Oversight of disciplinary, staff attendance and absence monitoring.
  • Legal compliance around HR matters and keeping up-to-date with changes in legislation.


Essential requirements: 

  • Minimum 5 years experience in an Operational role
  • Excellent organisational and project management skills
  • Experience in designing and implementing new processes and systems
  • Strong attention to detail
  • Ability to creatively and pragmatically solve problems
  • Ability to manage multiple projects and priorities simultaneously
  • Experience in building positive internal and external relationships
  • Knowledge of Hubspot (CRM system)
  • Confident in using and managing software applications and cloud systems such as Google Workspace, Slack, CRM and project management tools


Desirable requirements:

  • Experience in budgeting, forecasts and financial planning
  • Legal, compliance and data management experience
  • Experience in supplier and contract management
  • Knowledge of best practice HR processes, systems and regulation


Compensation and benefits:

  • Profit share bonus based on company performance (after first financial year at Echo)
  • 25 days holiday plus Bank Holidays
  • Private Health Cover (after 1 year of employment)
  • Learning and development time


If you’re the right person for the job please email your CV and a covering letter to Ellie at with the subject line ‘Operations Manager Application’.


Due to the number of applicants, we will only be able to respond to successful candidates. 

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