D365 FO Senior Support Consultant

3 weeks ago

Buckinghamshire, United Kingdom BOSS ERP Consulting Full time

My Client (D365 SI) is currently running a multi-phase digital transformation programme for a customer in the waste management industry; and the first significant deployment of MS Dynamic 365 Finance & Operations is due to go-live at the end of 2024. As the Finance & Operations Senior Support Consultant you will be leading my clients support of this first deployment. This is an exciting opportunity to design and shape their support team, and continue to deliver incremental change within a complex technical landscape.


You will be delivering activities across the following areas:

  • Acting as the first point of contact for my clients support organisation, triaging defects and requests for change
  • Act as Subject Matter Expert for MS Application Dynamics solution providing stakeholders with clear options and recommendations for significant solution decisions
  • Hands on configuration of the solution to resolve defects and requests for change.
  • Working with the offshore teams to coordinate code deployments and acting as Quality Assurance before any change is presented to the customer for testing.
  • Work with internal and external teams to ensure the delivery of a best practice solution design that meets business requirements, design principles and is value for money.
  • Work with project/programme teams with a delivery focus to ensure build, migration, testing and cutover activities are successful; ensuring design objectives and design principles are maintained.
  • Review all internal and external created solution documentation to ensuring they deliver best practice, design principles and the correct solution design.
  • Participate in the Environment and Release Management process advising the Release Manager on the risks and approach to Release Management
  • Keep abreast of the MS solution/functional road map and advise technical and business teams on upgrades, road maps and MS innovations.
  • Working with/managing the customers technology providers (think ISVs, Microsoft etc.) to find the right solution
  • Loads of other stuff you would expect from an expert role that will be leading a fundamental part of the ongoing running and supporting one of their most important customers


You must have/It would be ideal if you had experience with

  • Experience of supporting customers, design processes and holistic thinking is a must in this role, and a deep knowledge of D365. Alongside that, you'll also have;
  • Deep functional experience across MS D365 Finance and Procurement modules covering the core functional areas of Record to Report and Source to Pay.
  • The solution also covers the new Leases module so know of this would be desirable.
  • Worked within a Gold Partner support and project environment for large enterprise customers.
  • Experience of integration of MS D365 to other MS Applications and Legacy applications
  • Experience of managing a solution governance and change request process
  • Can work at all levels of the business from presenting to senior stakeholders, to interacting with middle management or end users to gather requirements.


This is a Permanent Role. Please do not apply if you are only interested in contract work

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