Junior CRM Executive

THE ALLSAINTS TEAM

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

THE ROLE

Our mission is to deliver the most compelling relationship our customers have with a fashion brand.

The strategic CRM vision and operational roadmap includes; SCV, personalisation, conversion, database growth, channel optimisation and analytics & insight.
We deliver a data driven approach to communication. Utilise segmentation, Ai & automation to deliver highly individualised, real time customer experiences at scale, driving; relevancy, next purchase conversion & longer term brand preference.

Analytics & customer intelligence are key to embed a culture of results based decision making and experimentation, driving channel optimisation and future strategy definition.

This is an incredibly exciting time for CRM at AllSaints. An ambitious CRM strategy has just been defined and this role will be integral to its successful delivery.
The junior CRM executive sits within our digital team and is responsible for delivering CRM campaigns to drive continual revenue growth from our customer databases, through data driven marketing.

The person in this role will be the business lead in executing CRM campaigns, and will work closely with the CRM Manager, and Digital Marketing and Web teams, to also input into the delivery of the broader CRM strategy.

THE ROLE

Our mission is to deliver the most compelling relationship our customers have with a fashion brand.

The strategic CRM vision and operational roadmap includes; SCV, personalisation, conversion, database growth, channel optimisation and analytics & insight.

We deliver a data driven approach to communication. Utilise segmentation, Ai & automation to deliver highly individualised, real time customer experiences at scale, driving; relevancy, next purchase conversion & longer term brand preference.

Analytics & customer intelligence are key to embed a culture of results based decision making and experimentation, driving channel optimisation and future strategy definition.

This is an incredibly exciting time for CRM at AllSaints. An ambitious CRM strategy has just been defined and this role will be integral to its successful delivery.

The junior CRM executive sits within our digital team and is responsible for delivering CRM campaigns to drive continual revenue growth from our customer databases, through data driven marketing.

The person in this role will be the business lead in executing CRM campaigns, and will work closely with the CRM manager, and digital marketing and web teams, to also input into the delivery of the broader CRM strategy.

WHAT WILL I BE DOING?

• Lead the build and execution of CRM campaigns via our ESP platform. Principally focusing on email communications, but will also incorporate other channels moving forward e.g. push notifications, SMS etc.
• Input into the broader planning of activity, including content generation, input into the testing strategy, managing the supply of images and template selection
• Produce regular email reporting to thoroughly understand performance, and identify insights to drive future performance
• Brief our in-house copy and design studio, with clearly defined requirements. Appraise creative and design work constructively, to produce effective communications that adhere to brand guidelines
• Assist with the management of the CRM budget; ensuring campaigns are delivered within pre-agreed cost estimates
• Build close working relationships with the broader digital marketing, web & customer experience teams to ensure the efficient and effective execution of campaigns
• Input into the delivery of the broader CRM strategy including; the development and on-going optimisation of automated customer journey programmes, and data driven communications
• Keep up to date with the latest CRM thinking to ensure that AllSaints activity is leading the field, particularly within the fashion industry

WHAT SKILLS DO I NEED?

• A graduate with a marketing qualification and some work experience within a direct response / CRM role is preferred
• Good understanding of Excel / Google Sheets
• Experience of building email campaigns within an ESP platform is essential
• Excellent organisational skills, and strong attention to detail. The ability to follow processes is key to ensure activity is delivered on-time, and error free
• You will be resilient, focused under pressure and able to execute email campaigns in a fast-paced commercial environment
• Creative problem solving and reasoning abilities with the ability to adapt to evolving business needs and objectives
• You will have a passion for data driven marketing and delivering results
• Enthusiastic, passionate, self motivated and a team player
• An analytical mind, being very comfortable with data, knowing what to look for, with the ability to derive insight and action from results
• Confident in ability to critique creative assets and giving constructive feedback
• A positive influencer and cross functional collaborator, with a familiarity in building collaborative relationships with teams outside of the marketing team

ABOUT THE LOCATION

Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty. Studio Location . Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.

WHAT WE STAND FOR

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

BENEFITS

• A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
• We are a disability committed certified employer
• Employee discount for you to spend with family and friends
• 25 days holiday increasing to 28 days after 2 years continuous service
• Bank holidays, birthdays and volunteering days off
• Access to dental cash plan & free virtual GP appointments through Aviva
• UNUM employee assistance helpline
• Life assurance cover
• Access to discounted gym membership and corporate discounts
• Hybrid working in our historic East London studios, working hours are 9-5.30pm
• Free, confidential, wellbeing and lifestyle support with Retail Trust
• Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
• Health days for you to use either for physical or mental wellness
• Dedicated mental health support from our mental health first aiders
• Eye care vouchers, season ticket loans and much more

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.

We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.

If you need any support or adjustments during your application, please get in touch with us and we are happy to help.

#LI-Hybrid