Technical Supervisor

4 weeks ago

London, United Kingdom CBRE Local UK Full time
Global Workplace Solutions (GWS) is a division of CBRE which supports occupier clients of all sizes, through facilities management, project management, advisory and transaction services, realising potential in every dimension. Our vision is to create the real estate solutions of tomorrow, so businesses and people thrive.
Our client, BT, is one of the world's leading communications services companies for the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.
On the BT account, our CBRE workplace team provides facilities management and project services across a large and diverse property portfolio across the UK. The estate includes offices, contact centres, telephone exchanges and retail outlets.
The role: Technical Supervisor
The purpose of the Technical Supervisor is to be responsible for the technical delivery of the contract across a defined cluster of BT sites, ensuring that technical compliance is achieved at all times.
You will be available to provide guidance to colleagues across the Cluster, including technical knowledge in mechanical and electrical systems to ensure safe, appropriate and compliant solutions and efficient customer service delivery. You will also provide a rapid response to operational incidents and customer issues and will support the Area Operations Manager (AOM) and Contract Support to deliver the FM service. You will work closely with the BU Technical Services Manager.
Key responsibilities are as follows:
Promote the safe delivery of all activities regardless of discipline, circumstance and location
Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
Lead and be responsible for the day to day management and supervision of the engineering team on site, including managing absence and planning cover
Interface with the TSMs and Technical SMEs for support, standards and process alignment
Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
Deliver and coordinate team meetings and toolbox talks
Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
Manage and coordinate subcontractors including quality checks on work undertaken
Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
Person Specification:
Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
Communication - communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
Customer Awareness - responsive to the needs of the customer and aims to deliver customer satisfaction
Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
Teamwork - actively contributes to the team and strives to improve teams' effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
Planning, Organising & Executing - able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
Risk Management - risk aware and applies the necessary controls
Adaptability - is responsive and open to changing circumstance
Drive for Excellence - a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
Self-Motivation and Development- is confident in own ability and is motivated to deliver, using opportunities to further develop.
Innovative - willing to really drive the innovation agenda within the Better Workplace Programme
Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ PowerBI as appropriate
Commercial - Good commercial awareness with strong financial skills related to operational services
Our mission: To build a world-class business through exceptional service and exceptional people

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