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2nd Line Support Engineer
4 months ago
Responsibilities:
Support a wide range of services including, network devices, security, data protection, Office 365, print management, mobile device management etc.nEnsure that team members follow the agreed ticket escalation protocolnEnsure fair distribution of helpdesk tickets and related tasks, and escalate as necessary to the ICT Services CoordinatornFacilitate the installation and maintenance of software and hardwarenOversee the database of users, network access rights, and Group Policy and Active Directory
Required experience:
1st – 2nd line support across a variety of tech including:nWindows and Apple OSnOffice 365nIt would be ideal if you had experience working with the following:nActive directory, DHCP, DNS, Group policy etc.nMobile Device managementnNetworking
The salary for the role is up to £40k + benefits. The location for this role is commutable from Chichester, Petersfield, Bognor Regis, Horsham, Worthing and the surrounding areas.
To apply for the role, please respond to this advert or email
Related terms: 1st line support, 2nd line support, support technician, technical support engineer. First line support, second line support.
