Production Engineer

1 week ago

Northern Ireland United Kingdom Canon EMEA Full time

Job Purpose and Summary

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we’re looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on.

As a Field Service Engineer, you will be responsible for maintaining, repairing, and servicing a range of Production products including cut sheet ink jet, continuous feed ink jet products, toner mono and colour products, controllers, 3rd party and Canon pre and post equipment at customer sites.

Your role will require you to diagnose faults, install equipment, both onsite and remotely whilst providing excellent customer service.

You will play a crucial role in ensuring that our clients experience minimal disruption to their production through the effective maintenance and repair of their Production Print equipment

What we give


 - You will have the responsibility of providing a service in first line trouble shooting (root cause of problems) on commercial print devices,working to strict service level agreements.
 
 - Your challenge is to achieve a high first time fix rate and minimum recalls with the most cost effective use of labour
time and parts and to provide customer product instruction and training.

 - Canon encourages you in signaling commercial opportunities to the sales and Marketing department. This is preferably done using the OSIS (Onsite, In sight) functionality provided via Laptop.

 - Being part of the team we encourage you to make frequent contributions to the ongoing development of the team
and overall service performance, including assisting / coaching / mentoring Service Engineers (dependent on grade).
 Your manager will provide you with the support and guidance so you can excel in your role.

 - Working closely with the customers and to be considerate of their business needs, ensure the maximum productivity
 is achieved, clearly highlighting when work is chargeable and seeking the correct authorization to undertake the work.
 Updating relevant company databases as required

 - Using your excellent communication skills to communicate effectively to Canon’s customers and across internal Canon departments as required

 - For your safety we ask you must fully comply with company policies and Health & Safety Guidelines, including product safety checks.

 - Self Development is important at Canon and you will be encouraged to take further training to develop your skills in this role.
 

What we ask

- Proven experience as a field service engineer or in a similar role.

- Strong mechanical and electrical troubleshooting skills.

- Good understanding of IT/networking for device connectivity.

- Valid full driver’s license and willingness to travel.

You will need

- 25 days holiday & holiday purchase scheme
- Very Competitive Pension Scheme.
- Life Cover for those in the Pension Scheme.
- Healthcare  
- Employee Assistance Program                            
- Company Car
- Benefits Portal inc discounts, car salary sacrifice, cycle to work.
- Training portal.

Salary - £28,662 to £30,087

Location – Belfast, Northern Ireland
No Agencies please

Further information

- Certifications in electronics or related fields.

- Experience with specific print brands or experience in a print related industry (e.g., HP, Ricoh, Xerox).

- Excellent communication and customer service skills.

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