Global IT Infrastructure Manager
4 weeks ago
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.nOur headquarters are in Shoreditch - London's tech hub - with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
Reporting directly to ITRS Global Head of IT, Risk and Security, the IT Global Infrastructure Manager is responsible ITRS on-premises Infrastructure, Global network, Data Centres, Cloud Infrastructure and Applications, providing leadership and strategic direction for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost.nAs part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our organisation.nEnsure the efficient delivery of our global IT Infrastructure, including security, Data Centres, infrastructure services, on-premises and cloud, external 3rd party infrastructure suppliers, (such as Amazon, Microsoft, Google Cloud, OVH) comprising their development or purchase, implementation, maintenance and improvement to meet required our needs with service improvement and value for money.nYou will work with all areas of our company to understand our requirements, prioritise resources and oversee the completion of infrastructure, software, and data projects. By guiding strategic development of all supported platforms and services, you'll ensure they are available and fit for purpose to meet our needs as we scale our business.
As a Global IT Infrastructure Manager, you will:
Provide line management for the Global infrastructure staff.nLead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure services delivered.nDirectly contribute to ITRS Group's goal for achieving and maintaining ISO 27001 accreditation across the group.nBe responsible for Problem management and helping in finding solutions.nIntegrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processesnIdentity and Access Management (IAM) for infrastructure.nMonitor and Event management for infrastructurenEnsure the compliance of all systems with security, data retention, legal and regulatory policies such as GDPRnResponsible for the global network and infrastructure of ITRS internal IT systems, including Microsoft 365 (for email and SharePoint), Comms, phone system and applications.nEnsure training for the team and knowledge transfer across the IT Department for concluded projects and commissioned systems.nAssist with the IT Infrastructure Governance, Risk & Vulnerability ManagementnImplement monitoring and improvement activities to ensure infrastructure governance and compliance with both internal policies and regulations.nAssist with clients and internal departments on IT infrastructure security, governance, and Risk controls.nAssist with Vendor vetting and risk management.nMember of IT Risk and Vulnerability CommitteenMember of the BCP Committee and responsible for the Development, testing and execution of ITRS IT infrastructure BCP requirements.nAssist with IT financial costs including invoice approval, costing, managing and report on IT resources and budgets.nReview and report on ITRS Infrastructure SLA and status.nRecommend and implement necessary IT Infrastructure policies, standards, procedures, and guidelines.nResponsible for all IT required backupsnAssist with internal and client IT infrastructure security questions and audits.
You will have:
5+ years Hands-on experience of team management of infrastructure solutions, coming from a technical background and gaining experience in Infrastructure solutionsn10+ years' experience managing global HCI solutionsn8+ years' experience working in a project oriented and time sensitive IT & Security environmentsn8+ years of managing high availability, DRBCP and backup solutionsn8+ years of managing Patch management and End Point protection solutionsn8+ years of managing Firewalls and Global Network Infrastructuren8+ years of managing Internal and External Data Centresn8+ years management of infrastructure incident, problem, capacity, lifecycle and change managementnExperience of Azure infrastructure and applicationsnAn understanding of Databases and SQL clustersnExperience working in a governance framework environmentnThe ability to document systems, practices, and workflowsnKnowledge of IT Governance, Risk & Compliance processes.nBroad knowledge of Data Protection and GDPRnExperience of BCP management and overviewnGood understanding of ITIL
A person in this role would benefit from the following:
Experience using IT security and compliance tools such as Qualys, MS Defender, Purview Darktrace, Digital ShadowsnScripting skills
Our Benefits
Health Insurance and Dental Health Cover for you and your dependantsnEmployee Assistance ProgrammenPensionnFlexible Hybrid WorkingnEnhanced Parental LeavenTravel InsurancenLife AssurancenIncome Protection
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Requirements
Benefits
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