Team Manager
4 weeks ago
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
About the Team Manager role:
As the Team Manager, you will play a vital role in leading and supporting our frontline staff, ensuring the highest standards of trauma-informed, recovery-focused care for our residents. This position requires a balance of strong interpersonal skills and the ability to build and sustain partnerships across diverse stakeholder groups. Working closely with the Service Manager, you’ll provide day-to-day guidance and strategic support, maintaining SHP’s standards and fulfilling contractual requirements.
In this role, you’ll deputise for the Service Manager when needed, sharing responsibility for delivering compassionate, effective support that empowers women on their journey to recovery. A high-level understanding of the issues faced by women affected with homelessness, substance misuse, and the effects of complex trauma—including violence against women and girls (VAWG)—is essential. You will engage with clients across the spectrum of recovery, from those in pre-contemplation stages to those who are committed to positive change.
For occupational requirement reasons, we are seeking female applicants only for this post (exemption under the Equality Act 2010; Schedule 9 Part 1).
About you:
Demonstrable experience and knowledge of complex issues effecting women including DV, VAWG, Mental Health, Women’s Health and Substance Misuse.
Experience of, or a strong awareness and understanding of staff and service management and the ability to lead, motivate and develop the skills of both staff and service users, and to motivate and manage a quality service committed to achieving excellence.
Understanding of Housing Management and compliance, especially in relation to License Agreements, Excluded License Agreements and Assured Shorthold Tenancies.
Strong networking skills, and proven ability to build positive working relationships with internal and external stakeholders, including those with statutory services, in order to establish or improve services to service users.
The ability to respond calmly to crisis and deal promptly, effectively, safely and creatively to complex and challenging situations. Experience of managing complex and difficult situations in relation to the provision of service to people presenting with a varied range of needs, including substance use, mental health, dual-diagnosis, personality disorders, physical disability and learning difficulties.
Our attractive benefits package includes:
A salary increase after successfully completing six month's probationary period
A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salary
Staff Health Cash Plan and discounts scheme
Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work
Closing Date: Sunday 1st December at midnight
Interview Date: Wednesday 11th December via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Team Manager - we'd like to hear from you
Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited
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