IT Service Apprentice

About The Role
 
Job Title: IT Service Apprentice
Company: Dyer and Butler
Location: Dyer & Butler, Mead House, Station Road, Nursling, Southampton, SO16 0AH
Apprenticeship Course: Level 3 Information Communication Technician
Working Hours: 8:30 – 17:00 (Flexitime)
Contract: Full-Time, Permanent 
 
Overview
Are you looking to kick-start your career in the IT industry? Whether you’re new to IT or considering a career change, we want to hear from you IT is a fast-paced and dynamic field, and this role offers an exciting opportunity to begin your journey.
 
As part of this role, you’ll gain valuable hands-on experience, develop key skills, and earn qualifications that will help propel your career forward. With full support and guidance every step of the way, we’ll ensure you have everything you need to succeed.
 
The Company
You’ve likely seen many similar job ads, so why choose this one?
 
We specialise in delivering engineering services across the UK’s transport network, including Aviation and Rail. The transport industry is one of the most exciting sectors to work in, offering you the chance to support projects in airports, railways, and even overseas, like in the Falkland Islands. If you have an interest in planes, trains, and technology, this role will be a perfect fit.
 
Dyer and Butler are part of M Group Services, a leading essential infrastructure services provider with over 10,000 skilled professionals across 240 locations. This means you’ll be part of a large, reputable company with open progression opportunities, ready for you to take advantage of.
 
Unlike many IT roles where you’ll be stuck on a helpdesk, this position is far more dynamic. You’ll work closely with the IT Service Coordinator on delivering key projects, allowing you to develop your skills quickly and become a valued team member. While every job has some routine tasks, this role is designed to be engaging and diverse.
 
At Dyer and Butler, we know that our people are our greatest asset. Join us, and become part of an industry that the country relies on 24/7.
 
The Role
We are looking for a passionate technology enthusiast to join our team. No prior experience? No problem We will provide comprehensive training to equip you with the skills you need to succeed.
 
To thrive in this role, your personal attributes are what truly matter:
Logical Thinkers: Individuals with strong analytical and critical-thinking abilities.
Effective Communicators: Team players who excel in collaborative environments.
Organized and Punctual: Excellent organizational skills and a commitment to timeliness.
Approachable: Friendly and professional when handling business inquiries.
Quick Learners: Able to assimilate information rapidly and deliver thoughtful, well-crafted responses.
Attention to Detail: A strong focus on accuracy and quality in all tasks. 
You’ll work in a modern, recently refurbished office with your own desk and a high-quality dual-display setup. We will provide all the necessary tools for your role, and there may also be opportunities for remote work, which we will evaluate as you progress.
 
The Responsibilities
Assisting with IT projects to ensure they are delivered successfully.
Build, configure and ship IT Hardware including laptops, mobile and tablets.
Assist support teams to maintain the quality and timely resolution of incidents, changes, and requests.
Assist in the technical approval of minor IT expenditures.
Providing hardware and software support to VIPs.
Troubleshooting and escalating issues to the appropriate external support teams.
Visiting sites around the UK on an ad-hoc basis where additional support is needed. 
The Training Provided
In addition to on-the-job training, you will be enrolled in Firebrand's industry-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme. This program equips apprentices with the skills to efficiently operate and manage IT infrastructure.
Firebrand offers flexible course delivery options, allowing you to choose between live online instruction or in-person classroom training. Our Subject Matter Experts (SMEs), Learning Mentors (LMs), and world-class trainers are dedicated to preparing you for success.
Upon completing this apprenticeship, you will earn several prestigious vendor certifications, including:
CompTIA A+
CompTIA Cloud Essentials+
BCS Level 3 Award in IT Service Management & Business Processes 
Essential Experience & Qualifications:
No IT experience is necessary, we will teach you everything However, you will need the following:
Hold a valid UK driving license.
5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths). If you do not meet this requirement, we may still be able to enrol you in a functional skills course.Are you an ambitious individual with a passion for IT, eager to take the initiative and excel in delivering exceptional service while tackling technical challenges? We invite you to take advantage of this exciting opportunity by applying for our IT Service Apprentice position. Join our team and play a vital role in our organisation's success while advancing your career in IT.
 
To apply, please submit your CV. We look forward to reviewing your application

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