Software Support Analyst
1 month ago
Key Responsibilities
Provide first and second-line support for application issues, including identification, logging, analysis, and resolution.nCollaborate with IT and business stakeholders to understand system requirements and business processes.nMonitor application performance, prepare maintenance plans, and execute upgrades.nDocument all technical issues and resolutions in the support knowledge base.nAssist in the training of users on the effective use of systems.
They right person will have:
Proven experience in application support or a similar role.nExcellent problem-solving skills and attention to detail.nAbility to work independently and as part of a team.nStrong communication skills and the ability to interact professionally with a diverse group of clients and staff.
To discuss this opportunity in detail, please get in touch ASAP
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