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Customer Service Administrator

3 months ago

Mildenhall, United Kingdom Busy Bee Recruitment Full time
Customer Service Administrator
Are you a natural "people person" who thrives on connecting with others? Do you have a background in customer service and enjoy the variety of speaking with different people each day? If you're looking to make your mark in an office-based role, then we might have the perfect opportunity for you
This role is suitable for candidates with previous customer service experience
Start: ASAP
Location: Outskirts of Mildenhall, Suffolk
Salary: £Negotiable DOE
Hours: Monday – Friday 8:30am – 5pm (1-hour unpaid lunch break each day)
Duration: Permanent
Benefits: 24 days holiday plus 8 bank holidays, team events throughout the year, value awards, annual away day, birthday lunches and career development opportunities
Who are we?
We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our wonderful client base.
Duties:
* Connect with customers through phone and email, managing bookings and delivery dates with a friendly, helpful approach.
* Resolve customer queries and complaints, knowing when to escalate more complex issues to management.
* Manage orders from our client’s website and respond to live chat queries from schools, ensuring a seamless experience.
* Follow company policies and procedures to keep everything running smoothly.
* Collaborate with our warehouse and logistics teams to ensure customer needs are met.
* Work towards team objectives and KPIs, always looking for ways to improve.
* Process sample product requests for customers and our Account Managers, keeping everyone happy.
Skills Required:
* You’re comfortable navigating websites, web applications, e-commerce, and ERP systems like SAP.
* You have a strong understanding of what makes customers tick and how to meet their needs.
* Your written and verbal communication skills are top-notch, helping you connect with people effortlessly.
* You’re known for your attention to detail, ensuring nothing slips through the cracks.
* You excel in interactions, especially over the phone, where your friendly demeanor shines.
If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy