Housekeeping Manager

3 weeks ago

Manchester, United Kingdom The Recruitment Co Full time
The Recruitment Co are recruiting for a permanent Housekeeping Manager to work for a prestigious University based in Manchester City Centre.
Overall Purpose of the Job
To take responsibility for the administration of domestic services for a designated area of the campus residences.
To oversee the work of the Domestic Supervisors for designated Halls of Residence, providing management support and direction for the supervision of local domestic teams.
Salary: Grade 4 £26,444 to £29,605 per annum, depending on relevant experience Hours: 35 hours per week
Duration: Permanent
Location: Manchester City Centre
Key Responsibilities, Accountabilities and Duties
To provide information and guidance to University colleagues and residents on domestic and maintenance services.
To supervise and coordinate the work of domestic staff for designated residences. * To undertake administrative activities to support the delivery of domestic services.
To ensure through supportive and motivational guidance of the Domestic Supervisors in their supervision of staff, all domestic services are carried out to the agreed operating standards.
To assist the Senior Domestic Coordinator in the careful, day-to-day planning and delivery - through guiding, coaching and supporting the Domestic Supervisors - of domestic services to the agreed operating standards.
To cooperate within the domestic supervisory-management team, in ensuring the monitoring of domestic services standards in their entirety, undertaking corrective actions/leadership, the training & coaching of Domestic Supervisors and Domestic Assistants towards the agreed service methods and standards, as and when agreed and required.
To guide and assist with effective staff induction, learning, training and development.
To ensure compliance and implementation of University policies and procedures, and specifically to monitor and ensure that relevant procedures in line with Health & Safety COSHH, Manual Handling, Personal Protective Equipment - and utilising appropriate risk assessments and method statements to facilitate safe working, which are critical to domestic services - are undertaken to the required standards, by the domestic staff.
To ensure that staff personal hygiene and professional appearance, including work clothing/footwear standards, accords with the agreed standards, at all times.
To ensure, as agreed and as far as reasonably practicable, the safekeeping and maintenance of the domestic equipment and materials to the required standards of hygiene and safety.
To assist with monitoring and managing stock control systems within the campus domestic services, including white goods, laundry services, chemical supplies and equipment, liaising with suppliers and contractors as necessary, using the agreed processes and systems.
To procure services within the University's financial framework.
To calculate and check the weekly time-sheets via the appropriate and agreed processes and systems prior to submission to the local wages administrator.
To assist, in liaison with domestic and other campus colleagues, the input and filtration of maintenance requests using IT Buildings Maintenance computer system, and to bring to the attention of senior managers and the Maintenance Support Coordinator any issues that require further support.
To support work processes in the achievement of Key Performance Indicators relating to the campus, and specifically to domestic services Strategic Aims and Objectives.
To assist with continuously seeking opportunities for improving domestic services in terms of quality and for its contribution to overall business aims.
To work & liaise effectively & sportively with all other University and contractor colleagues & teams, as appropriate, in the interests of contributing to a professional work environment.
To ensure that confidentiality of information is maintained in line with data protection requirements and University Policy.
To comply with University Health and Safety requirements, specifically as outlined in the Residential Services Health and Safety Policy.
To undertake such other duties (for the office or more widely in support of enhancing the student experience) as directed by the Senior Domestic coordinator commensurate with the level of responsibility for the role.
Experience, Skills and Competencies
Knowledge and experience of coordinating domestic services and the application of housekeeping & health and safety policies and procedures, ideally with a good understanding and experience of stock and cost control associated with residential management.
Experienced in the provision of housekeeping/maintenance information and guidance to managers, staff and students.
Excellent communication skills (oral and written), demonstrating an ability to deal with a wide range of people.
Flexible and responsive to customer needs and able to provide information, advice and guidance whilst maintaining confidentiality.
Excellent organisational skills, able to prioritise a variety of work activities in a busy environment and meet strict deadlines.
Experience of working in a team environment within a large organisation, demonstrating an ability to be flexible and provide support for colleagues.
Demonstrates a high level of accuracy and attention to detail.
Demonstrates numeracy, analytical and problem solving skills with the ability to identify and resolve issues effectively, specifically in relation to stock control management.
Good computer skills with experience working with Excel, Word and MS Outlook.
Able to supervise staff and coordinate work activities, ideally with experience of recruiting and developing staff.
Demonstrates a commitment to enhancing the student experience, excellent customer service and to the University's values and behaviours. Desirable Experience, Skills and Competencies
NVQ level 3 in business management/hospitality services sector or equivalent extensive experience in facilities management or hospitality services sector.
IOSH managing safely qualification or willingness to work towards achieving this qualification.
Knowledge of higher education and student residential experience.
The Recruitment Co are an equal opportunities employer
CPManchesterGS
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace

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