After Sales Assistant
2 weeks ago
Porcelanosa was founded over 45 years ago in a small village by the Mediterranean Sea in Castellon, Spain. Since then, we have been providing architectural and design solutions to consumers and the A&D community with unparalleled innovation, quality, and service. Porcelanosa has experienced incredible growth over the years and today our global presence extends to over 140 countries through more than 400 company owned showrooms, distribution centres and an extensive network of independent distributors and retailers.
Job Profile The role is to support the after sales function for Porcelanosa South East. As a member of the After Sales team, you will predominantly work to assist and support the department through timely resolution of customer complaints.
Key skills and responsibilities of the job;
Processing customer service technical enquiries, dealing with enquiries efficiently & ensuring customers are kept up to date at all time.
Liaise with customer service engineer to book customer site visits for them.
Liaise with Team Leader regarding all claims caused by Porcelanosa and obtain authorisation prior to completion of works.
Liaise with; Noken, Systempool and Gama Décor as appropriate to order spare parts covered under warranty.
Ensure all parts ordered and covered under warranty are re-charged to the appropriate factory.
Produce monthly report for the Office Manager detailing approved claims, costs and status ie; covered under warranty or not under warranty.
Maintain an up to date customer services log.
Ensure all requests to Spain are entered onto the SAP System.
Responsible for obtaining information from customers initial enquiry as to whether an issue is in connection with a product warranty or a plumbing issue.
Responsible for ordering and maintaining stock of all spare parts used by Customer Services engineer.
Dealing with customers in a professional, polite & friendly manner.
Attend regular training sessions so that knowledge of products is kept current.
Be correctly attired at all times in accordance with company policy.
Maintaining confidentiality on all aspects of company policy and operations when dealing with and speaking to customers and suppliers.
Process all replacement orders and cross check against active claims
Any other duties / responsibilities so designated from time to time by the Team Leader. Personal Attributes
Excellent People Skills
Smart personal appearance
Clear and positive communicator
Previously experience in a customer focused and administration support role
Good time management
Ability to prioritise work load
Pleasant and friendly telephone manner Education and Qualifications;
Excellent communication and written skills
Must be numerate
Comprehensive knowledge Word, Excel and other Microsoft packages
Experience of SAP would be advantageous Benefits;
23 days holiday Plus 8 Bank Holidays
Free parking on site
Staff Discount
-
After Sales Support Specialist
1 day ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RolePorcelanosa UK LTD is seeking a skilled After Sales Assistant to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesProcess customer service technical enquiries and respond in a timely and efficient manner.Liaise with...
-
After Sales Support Specialist
24 hours ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RolePorcelanosa UK LTD is seeking a skilled After Sales Assistant to join our team. As a key member of our customer service department, you will play a vital role in ensuring our customers receive exceptional support and service.Key ResponsibilitiesProcess customer service technical enquiries and respond in a timely and efficient manner.Liaise with...
-
Procurement Assistant
2 weeks ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeJob Title: Procurement AssistantCompany: Porcelanosa UK LTDJob Type: Full-timeLocation: UKAbout Us:Porcelanosa UK LTD is a leading provider of high-quality tile, kitchen, and bath products. We are committed to delivering exceptional customer service and innovative solutions to our clients.Job Summary:We are seeking a highly organized and detail-oriented...
-
Procurement Assistant
2 weeks ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeJob Title: Procurement AssistantCompany: Porcelanosa UK LTDJob Type: Full-timeLocation: UKAbout Us:Porcelanosa UK LTD is a leading provider of high-quality tile, kitchen, and bath products. We are committed to delivering exceptional customer service and innovative solutions to our clients.Job Summary:We are seeking a highly organized and detail-oriented...
-
Purchasing Assistant
2 weeks ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timePORCELANOSA, a global leader in the innovation, design, manufacture and distribution of Tile, Kitchen, and Bath products, endeavors to be the industry leader by providing trendsetting cutting-edge designs of unparalleled beauty and refinement, uncompromising quality, technologically superior products and dependable services to its clients. Through a dynamic...
-
Customer Service Representative
2 weeks ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our After Sales team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer service technical enquiries and respond in a timely and...
-
Customer Service Representative
2 weeks ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our After Sales team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProcess customer service technical enquiries and respond in a timely and...
-
Jam Coding After School Club Assistant
3 months ago
Barnt Green, United Kingdom Jam Coding Ltd Full timeWe are seeking enthusiastic and creative individuals to join our team as After School Club Assistants to help deliver our coding, animation, and robotics clubs at primary schools. No prior experience with coding or animation is required as full training will be provided. This role would suit anyone looking to strengthen their CV by gaining experience working...
-
Sales Assistant
3 months ago
Acocks Green, United Kingdom Card Factory Full timeJob Introduction **Location: Acocks Green** **Contracted Hours Available: 4** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the...
-
Sales Assistant
3 months ago
Camberwell Green, United Kingdom Card Factory Full timeJob Introduction **Location: Camberwell** **Contracted Hours Available: 4** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead the way...
-
Purchasing Coordinator
7 days ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Purchasing Assistant to join our team at Porcelanosa UK LTD. As a key member of our distribution and supply chain team, you will play a crucial role in ensuring the timely and efficient delivery of products to our customers.Key ResponsibilitiesProcess purchase orders for all kitchens and...
-
Purchasing Coordinator
7 days ago
Patchetts Green, United Kingdom Porcelanosa UK LTD Full timeAbout the RoleWe are seeking a highly organized and detail-oriented Purchasing Assistant to join our team at Porcelanosa UK LTD. As a key member of our distribution and supply chain team, you will play a crucial role in ensuring the timely and efficient delivery of products to our customers.Key ResponsibilitiesProcess purchase orders for all kitchens and...
-
Sales Assistant
3 months ago
Edmonton Green, United Kingdom Card Factory Full timeJob Introduction **Location:new edmonton green** **Contracted Hours Available:8** Main Responsibilities We are passionate about celebrating our customers’ life moments and are now looking for a Sales Assistant to join our very successful Card Factory family to help fulfil this. The pace is fast, our standards are high and we’re proud of it, we lead...
-
Sales Assistant
4 months ago
Golders Green, United Kingdom The Case Place LTD Full time**About us** Phone Repairs Centre is a fast paced environment, you will be required to provide the best customer service, by understanding the needs of every customer and matching them with the most suitable product. One of the main duties of a Sales Assistant at the store is greeting and serving customers from the moment they enter the shop. Sales...
-
Sales Assistant
4 months ago
Emersons Green, United Kingdom Swype Jobs UK Full timeAre you keen on making a real difference through fundraising while relishing the freedom of self-employment? Swype Jobs UK is thrilled to present an exceptional chance for individuals eager to delve into the realm of charitable sales as Self-Employed Sales Assistants. Collaborating with our esteemed client, you'll operate in Emersons Green, UK, enjoying...
-
Sales Assistant
3 months ago
Acocks Green, United Kingdom Savers Full time**Sales Assistant** **Role Purpose**: Are you keen to join an expanding business with opportunities to develop your career and who love you as you are? Savers are recruiting for a Sales Assistant who has a positive can-do attitude, loves selling fantastic products and enjoys working as part of a team. It is a great experience working in a fast-paced and fun...
-
Sales Assistant
3 months ago
Wylde Green, United Kingdom WHSmith Full time**Sales Assistant - WHSmith - Sutton Coldfield** Contract Type: Fixed Term Working hours: 6 hrs across Sundays As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers and our colleagues to be proud they’re sharing their journeys...
-
Sales Assistant
4 months ago
Bethnal Green, United Kingdom Cash Converters Full timeWe are looking for people with drive and passion to join us. You will thrive in a role that is challenging and demanding - achieving targets for business growth, increasing sales, standards, and staff performance. Who thrives in a fast paced environment We look for friendly people who work as one team, put the customer first and have a “can do”...
-
Sales Assistant
4 months ago
Bethnal Green, United Kingdom Cash Converters Full timeWe are looking for people with drive and passion to join us. You will thrive in a role that is challenging and demanding - achieving targets for business growth, increasing sales, standards, and staff performance. Who thrives in a fast paced environment We look for friendly people who work as one team, put the customer first and have a “can do”...
-
Sales Assistant
3 months ago
Turnham Green Station, United Kingdom Verisure Services (UK) Limited Full timeSalary potential: £60,000 a year (OTE) Mandatory - Full driving licence (0 - 3 points) **Field Sales Assistant - Turnham Green** The Field Sales Assistant role comes with a combination of a guaranteed salary and an uncapped commission scheme. Typically, Sales Assistants earn between **£30k **— **£40k** OTE in their first year, and our top performers...
